Support and Resettlement Assistant

Neath Port Talbot County Borough Council; Neath; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Hybrid working (in some roles)

15.3% employer pension contribution

25 days holiday (32 after 5 years)

Discounted gym membership

Cycle to work scheme

Tusker salary sacrifice

Smart Spend app discounts

Job summary

Neath Port Talbot Council is seeking a committed Support and Resettlement Assistant to join the Emergency Accommodation Support Team. The role involves providing practical housing and tenancy support to households in interim accommodation, ensuring safety and a positive living environment.

Regular travel across the borough and beyond is required. The successful candidate will have tenancy support or social care experience, basic IT skills, and at least 4 GCSEs (A-C).

Qualifications

• Experience of working in tenancy support, advice service or social care is preferred.
• Good IT skills are required.
• A minimum of 4 GCSEs (A-C) is expected.

Responsibilities

• Provide practical housing and tenancy related support to individuals and households in interim accommodation.
• Ensure a safe living environment in accommodation provided.
• Travel across the Borough of Neath Port Talbot and beyond to other Local Authority areas.
• Work as part of a frontline/community-based team with regular supervision and team support.

Skills

IT skills

Communication

Travel flexibility

Education

GCSEs A-C

Job description

Details of the job are provided below. Further information is available in the Job Description and Person Specification.

Job details

Job reference REQ06094 Date posted 29/10/2026 Application closing date 15/11/2026 Location Beaufort House Salary £26,427.00 - £28,153.00 per annum Package Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities Contractual hours 37 Basis Full time Job category/type Housing Services Attachments SRA JD and PS Template 37 hours Nov 2026.docx Reasons to work for NPTCBC.pdf

Job Title: Support and Resettlement Assistant

1 x Full Time permanent Position

Location of post: Beaufort House , Groves Road, Cimla, SA11 1YE / Ty Parc Newydd, 53-55 Lewis Road, Neath SA11 1DJ. The role involves regular travel across the Borough of Neath Port Talbot, and further afield to different Local Authority areas.

Your workstyle in this role will be a frontline/community-based worker - we do not offer hybrid working or compressed hours within this position.

About the role:

We are currently seeking a committed and enthusiastic Individuals to join our team as a Support and Resettlement Assistant.

We have 1 x Permanent Full Time 37 hour post available within the service .

The Emergency Accommodation Support Team sits within the wider Homelessness Assessment, Prevention and Support Service (HAPSS). This service provides support all households placed into emergency accommodation.

As a Support and Resettlement Assistant you will be responsible for providing practical housing and tenancy related support to individuals and households residing in various types of interim accommodation. This also includes tasks linked to ensuring a safe living environment is maintained in accommodation provided. Your daily routine will be varied depending on the placement and support needs of households residing in accommodation. The role involves regular travel across the Borough of Neath Port Talbot, and further afield to different Local Authority areas. You will be part of a dynamic team of staff, who have a host of experience, skills and knowledge, and work in partnership with a wide range of internal and external services to provide relevant support to our service users. The work is fast paced, varied and rewarding. In what can be a challenging and reactive service, you will be trusted to use your initiative while being supported through regular supervision and strong team working.

The successful candidate will have experience of working in a tenancy support setting, advice service or social care role, and a working knowledge of the various issues and problems encountered by homeless households, including an understanding of how to support individuals and families to overcome these issues and access support. You will also need to have the required level of IT skills.

Ideally you will have; a minimum of 4 GCSE’s Grades A-C.

If you think that you have the necessary experience, skills and qualifications for this role, we would love to hear from you.

About us:

We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance.
• Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

Please note: If you are successfully shortlisted, interviews will be held in person, on Friday 27 th November only.

DBS requirements: This post is subject to an enhanced with both adult & child barred list DBS disclosure

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language Requirements: Welsh Language skills are not required.

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who are a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.