Reservations Supervisor

Malmaison Belfast; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Frasers Hospitality recherche un Reservations Supervisor motivé pour rejoindre leur équipe au bureau principal au Royaume-Uni. Le candidat idéal aura de l'expérience en réservations, des compétences en gestion d'équipe, et une passion pour le service à la clientèle, tout en contribuant à un environnement de travail positif.

Qualifications

• Expérience préalable dans un rôle similaire.
• Motivé(e) et enthousiaste avec un service client avéré.
• Capacité à gérer et motiver les collègues.

Responsibilities

• Superviser l'équipe des réservations et s'assurer qu'ils accomplissent leurs tâches correctement.
• Gérer toutes les accommodations de groupe pour Londres.
• Aider l'équipe de vente à maintenir des communications ouvertes avec les clients.

Skills

Attention to detail

Customer service

Teamwork

Problem solving

Leadership

Job description

RESERVATIONS SUPERVISOR, FRASERS HOSPITALITY EMEA

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

What you will be doing as a Reservations Supervisor;

At Frasers Hospitality UK Ltd we are looking for a motivated Reservations Supervisor to join our team at our UK Head Office. You will contribute to delivering exceptional customer service, implementing reservations procedures and supervising the reservations team. Whilst co-ordinating that all reservations personnel ensure they perform their duties correctly, you will handle all group accommodation for London. You will assist the sales team in maintaining open communications with clients and key accounts and help contribute to a culture of enthusiasm and success within the team and across the business.

You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further and your leadership skills will further expand as you effectively manage and motivate your colleagues. You should have previous experience in reservations and be driven to succeed and deliver the best results.

What we’re looking for:

• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.
• Multi lingual
• You must be eligible to work in the UK.