Reservations Co-Ordinator

Lime Wood Group Ltd.; Lyndhurst; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Meals on duty

Food discount 35%

Take home goods

Perkbox access

Learning & development opportunities

Job summary

Lime Wood Group Ltd. is seeking a committed reservations co-ordinator to join our team. You will handle enquiries via phone, email and live chat, and work to exceed guest expectations while driving room revenue in a fast-paced environment.

Hours are 40 per week over 5 days, including weekend work. Full training will be provided and you will collaborate closely with hotel staff to deliver guests’ expectations.

Qualifications

• Previous work experience in a customer focused / reservationist role is preferred.
• Experience in hotel or travel reservations is beneficial.
• Full training will be provided.

Responsibilities

• Managing a high volume of enquiries across all communication channels
• Developing a detailed knowledge of Lime Wood, Hartnett Holder & Co and the Herb House Spa to confidently guide and inspire guests
• Building genuine relationships with guests to understand what they want, what they love and what matters most to them
• Confidently manage balance between efficiency and offering a 5* service to guests
• Increasing revenue opportunities through thoughtful upselling of experiences and guest offerings
• Keeping booking details accurate and up to date across Opera, Opera Sales & Catering, SevenRooms and Trybe
• Processing deposits and pre-payments in line with company procedures
• Jumping in to support other departments when needed, from helping field enquiries for Events to being on the floor with the Front of House team

Job description

We are currently looking for a committed reservations co-ordinator who is enthusiastic, warm, and engaging to join our team at Lime Wood.

Why join us?

We give our teams a great place to work that is fun, professional, and just little bit different.

At the heart of what we do and why we do it is our consideration for your work life balance. Compassion, consideration, and patience is the motto. Standards are clear, ambition is high. We understand our team and support them to achieve their goals.

Perks & Benefits:

• Meals on duty – We are an ethical business committed to the best staff food in the industry.
• 35% discount on food, beverages & treatments at Lime Wood.
• Take home goods – cost price.
• Perkbox – employee discount scheme with access to more than a hundred daily rewards ranging from free food in major UK restaurants, to movie tickets and high street clothing brands.
• Range of learning & development opportunities

Plus, much more…

To view our full range of perks, visit our ‘Why join us’ section on our career’s webpage: jobs.limewoodhotel.co.uk/whyjoinus

About the role:

As a member of our team, you will be striving to achieve customer satisfaction and room revenue goals whilst handling multiple queries simultaneously via phone, email, and live chat. Other duties will include general administration, correspondence checks, and market research. You will also engage closely with the hotel staff, communicating with them to deliver our guests’ expectations. You will be working in a fast-paced environment with a close-knit team.

Responsibilities include, but not limited to:

• Managing a high volume of enquiries across all communication channels
• Developing a detailed knowledge of Lime Wood, Hartnett Holder & Co and the Herb House Spa to confidently guide and inspire guests
• Building genuine relationships with guests to understand what they want, what they love and what matters most to them
• Confidently manage balance between efficiency and offering a 5* service to guests
• Increasing revenue opportunities through thoughtful upselling of experiences and guest offerings
• Keeping booking details accurate and up to date across Opera, Opera Sales & Catering, SevenRooms and Trybe
• Processing deposits and pre-payments in line with company procedures
• Jumping in to support other departments when needed, from helping field enquiries for Events to being on the floor with the Front of House team

Previous work experience in a customer focused / reservationist role is preferred. Experience in hotel or travel reservations is beneficial. Full training will be provided.

Hours: 40 over 5 days a week, which includes weekend work.

We are a founder member of the Hoteliers Charter aimed at raising the profile of hospitality, advocating working in hotels as a great career choice, for more information visit hotelierscharter.org.uk