Luxury Reservations Specialist: Golf & Spa Packages

Tewkesbury Park Ltd.; Tewkesbury; On-site; GBP 25,200 - 30,800; Full time

Job summary

Tewkesbury Park Ltd. in Tewkesbury is seeking a Reservationist to deliver a luxury guest experience. Responsibilities include managing individual and group bookings, upselling services, and ensuring accurate reservation details. Ideal candidates will have proven experience in luxury hospitality, excellent communication skills, and proficiency with PMS systems. The role is for 40 hours per week, with potential for part-time arrangements. Salary is £28,000 per annum, with the right to work in the UK required.

Qualifications

• Proven experience as a Receptionist/Reservationist within a luxury or four/five-star hotel/resort.
• Strong understanding of luxury guest expectations.
• Ability to work in a fast-paced environment while maintaining composure.

Responsibilities

• Deliver a seamless, guest-focused reservations experience.
• Manage a variety of reservations including individual bookings and group stays.
• Maximise revenue opportunities through upselling rooms and services.

Skills

Excellent communication skills

Strong attention to detail

Experience in luxury hospitality

Confident user of PMS systems

Tools

PMS (Guestline/Rezlynx)

Job description

Tewkesbury Park Ltd. in Tewkesbury is seeking a Reservationist to deliver a luxury guest experience. Responsibilities include managing individual and group bookings, upselling services, and ensuring accurate reservation details. Ideal candidates will have proven experience in luxury hospitality, excellent communication skills, and proficiency with PMS systems. The role is for 40 hours per week, with potential for part-time arrangements. Salary is £28,000 per annum, with the right to work in the UK required.