Reservations & Revenue Lead: Elevate Guest Experiences

Rbh Hospitality Management; Greater London; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

Discounted hotel room rates for family

Birthday leave

Sponsorship

Life Insurance

Employee Assistance Programme

Flexible working arrangements

Refer a Friend scheme

Job summary

RBH Hospitality Management is seeking a Reservations Manager to lead the reservations team and drive occupancy and revenue. The ideal candidate will coordinate with sales, marketing and front office to ensure promotions, group bookings and VIP requests are delivered seamlessly.

Strong analytical and leadership skills are essential to optimise pricing and guest experience. You will manage daily enquiry handling, bookings, cancellations and special requests, while providing training and

Qualifications

• Proven experience in reservations or revenue management within the hospitality industry, with a focus on driving occupancy and optimising revenue.

Responsibilities

• Lead the reservations team to optimise bookings and create an exceptional first impression for guests.
• Manage daily reservation operations with a focus on accuracy, maximizing occupancy and revenue.
• Collaborate with sales, marketing and front office to coordinate promotions, group bookings and VIP requests.
• Analyse booking patterns, market trends and competitor rates to refine pricing strategies.

Skills

Reservations management

Revenue management

Team leadership

Customer service

Education

Hospitality or related degree

Tools

Opera PMS

Job description

RBH Hospitality Management is seeking a Reservations Manager to lead the reservations team and drive occupancy and revenue. The ideal candidate will coordinate with sales, marketing and front office to ensure promotions, group bookings and VIP requests are delivered seamlessly.

Strong analytical and leadership skills are essential to optimise pricing and guest experience. You will manage daily enquiry handling, bookings, cancellations and special requests, while providing training and