Reservations Manager

RBH; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Maternity/adoption leave

Course Sponsorship

F&B discount

Refer a Friend

Flexible working

Wagestream pay

Life Insurance

Employee Assistance

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Reservations Manager to lead the reservations team and optimise bookings, ensuring a seamless guest experience from enquiry to confirmation.

You will coordinate with sales, marketing and front office, analyzing trends to maximise occupancy and revenue while maintaining our brand standards across all channels.

Qualifications

• Proven experience in reservations or revenue management within hospitality.
• Excellent communication and client-focused booking handling.
• Analytical ability to interpret booking data for rate adjustments.

Responsibilities

• Lead reservations team to optimise bookings and guest impression.
• Manage daily reservation operations, maximise occupancy and revenue.
• Collaborate with sales, marketing and front office for group bookings and VIP requests.
• Analyze booking patterns and market trends to refine pricing strategies.

Skills

Reservations management

Opera PMS

CRM tools

Revenue management

Communication skills

Tools

Opera PMS

CRM software

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Our Benefits

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF RESERVATIONS MANAGER AT OUR HOTEL

• Lead the reservations team to optimise bookings, creating an exceptional first impression for every guest even before they arrive at the hotel
• Manage daily reservation operations with a keen focus on accuracy, maximising occupancy, and implementing strategies to boost revenue during peak and off-peak seasons
• Collaborate closely with the sales, marketing, and front office teams, ensuring promotional offers, group bookings, and VIP requests are seamlessly coordinated for a smooth guest experience
• Analyse booking patterns, market trends, and competitor rates to refine pricing strategies and maintain the hotel’s competitive edge
• Develop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries, bookings, cancellations, and special requests
• Coach and motivate your team, providing training and feedback to deliver consistently high service standards and memorable guest interactions
• Generate and present reports on booking trends, occupancy forecasts, and revenue opportunities, offering insights to support management’s strategic decisions
• Engage with guests over the phone, via email, or through online booking channels, ensuring each guest’s reservation journey is seamless, friendly, and aligned with our brand

What We Need From You

• Proven experience in reservations or revenue management within the hospitality industry, with a focus on driving occupancy and optimising revenue
• Excellent communication skills and a client-focused approach to handling bookings, guest queries, and VIP requests
• Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments
• Proficiency in reservations systems (ideally Opera or similar) and CRM tools, with a keen attention to detail
• Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training
• Flexibility to work a variety of shifts, including weekends and holidays, to meet the needs of the business
• A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]