Reservations & Revenue Growth Specialist

Valor Hospitality; Leeds; On-site; GBP 24,000 - 29,000; Full time

Job summary

Valor Hospitality is seeking a Reservations Agent in Leeds to drive revenue through effective pricing, inventory control and enquiry conversion. You will convert inquiries into bookings, maintain data accuracy across systems, and work with Revenue and other departments to meet financial targets.

The role emphasizes superior customer service, teamwork, and applying total revenue concepts to maximise lifetime value of guests. English fluency is required; foreign language skills are a plus.

Qualifications

• Administration, switchboard, and computer experience.
• Hospitality or retail experience.
• Good written and spoken English; foreign language skills are a plus.

Responsibilities

• Use effective call handling to convert enquiries into bookings.
• Implement pricing and selling strategies to meet budgets and targets.
• Keep data robust and accurate across systems.
• Collaborate with Revenue and other hotel departments.
• Undertake additional tasks as directed by the General Manager.

Skills

Administration

Switchboard

Computer experience

Hospitality experience

Customer service

Job description

Valor Hospitality is seeking a Reservations Agent in Leeds to drive revenue through effective pricing, inventory control and enquiry conversion. You will convert inquiries into bookings, maintain data accuracy across systems, and work with Revenue and other departments to meet financial targets.

The role emphasizes superior customer service, teamwork, and applying total revenue concepts to maximise lifetime value of guests. English fluency is required; foreign language skills are a plus.