Revenue-Driven Reservations Agent

Valor Hospitality Partners, LLC; Hull and East Yorkshire; Remote; GBP 24,000 - 29,000; Full time

Job summary

Valor Hospitality Partners, LLC is seeking a Reservations Agent for Holiday Inn Hull Marina in Hull. The role focuses on converting enquiries into bookings, implementing pricing and inventory strategies, and delivering superior customer service to support revenue growth.

You will adhere to processes, maintain accurate data, and collaborate with the Revenue team to maximize performance. Strong English and hospitality/retail experience are preferred, with foreign language ability as a plus.

Qualifications

• Administration, switchboard, and computer experience.
• Experience in hospitality or retail.
• Experience in customer service.
• Good written and spoken English.
• Ability to speak a foreign language is a plus.

Responsibilities

• Utilise effective call handling techniques, thorough product knowledge, and superior customer service to convert enquiries into bookings.
• Adhere to company processes and procedures to ensure business data is robust and accurate at all times.
• Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors.
• Keep competitor information up-to-date and conduct visits to competitor hotels as needed.
• Ensure consistent delivery of superior customer service through the Customer Service Programme, Venue Verdict, and BDRC, where applicable.
• Promote a team environment that enhances employee morale and fosters a high level of commitment and pride in the hotel.
• Consider total revenue and "lifetime value" when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data.
• Maintain good working relationships with colleagues in the Revenue department and other hotel departments.
• Undertake any reasonable project or request from the General Manager to grow and improve the business.

Skills

Customer service

Hospitality experience

Retail experience

English proficiency

Foreign language ability

Job description

Valor Hospitality Partners, LLC is seeking a Reservations Agent for Holiday Inn Hull Marina in Hull. The role focuses on converting enquiries into bookings, implementing pricing and inventory strategies, and delivering superior customer service to support revenue growth.

You will adhere to processes, maintain accurate data, and collaborate with the Revenue team to maximize performance. Strong English and hospitality/retail experience are preferred, with foreign language ability as a plus.