Reservations Lead - Guest-Centric, Data-Driven Strategy

Aimbridge; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Training & development

Staff discounts

Wagestream

Employee assistance

Flexible working

Holiday allowance

Paid breaks

Above minimum wage

Career breaks

Staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Hotel Reservations Executive to oversee the reservations process from start to finish, ensuring accurate bookings and seamless guest experiences. You will manage reservation systems, inventory, and collaborate with guests and hotel teams to optimise outcomes.

We value extensive industry experience, strong communication, and analytical problem-solving to drive strategy and maintain high standards in guest service, all while supporting flexible working

Qualifications

• Proven track record in developing and implementing strategies that drive success.
• Excellent communication with stakeholders, teams and customers.
• Strong analytical and problem-solving abilities to leverage data for decisions.
• Great attention to detail to ensure reservations are accurate.
• Extensive industry experience and understanding of hotel regulations.

Responsibilities

• Oversee the reservations process from start to finish.
• Manage reservation systems and inventory control.
• Coordinate with guests and hotel departments to ensure accuracy.
• Lead reservation agents and support staff.

Skills

Strategy development

Communication skills

Analytical thinking

Attention to detail

Industry experience

Job description

Aimbridge Hospitality EMEA is seeking a Hotel Reservations Executive to oversee the reservations process from start to finish, ensuring accurate bookings and seamless guest experiences. You will manage reservation systems, inventory, and collaborate with guests and hotel teams to optimise outcomes.

We value extensive industry experience, strong communication, and analytical problem-solving to drive strategy and maintain high standards in guest service, all while supporting flexible working