Reception Manager

Aimbridge; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Stream savings

Staff meals on duty

Paid breaks

Access to gym facilities

Employee assistance programme

Job summary

Aimbridge Hospitality is seeking a Reception Manager in London to lead the front desk team and ensure outstanding guest experiences. You will manage bookings, check-in/check-out procedures and drive revenue through excellent guest service.

You will also recruit and develop the reception team, set clear goals, and monitor performance to maintain smooth operations and high standards.

Qualifications

• Experience managing a hotel reception or front desk operations.
• Strong communication and interpersonal skills with guests and staff.
• Ability to recruit, develop and motivate the reception team and monitor performance.

Responsibilities

• Lead the front desk operations to deliver an exceptional guest experience and manage bookings, check-in/check-out, and guest inquiries.
• Oversee recruitment and ongoing development of the reception team and set departmental objectives.

Skills

Customer service

Staff leadership

Communication skills

Problem solving

Education

Experience in hotel reception management

Tools

PMS

Booking engines

CRM systems

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Minimum of 30 days holiday
• Staff meals on duty
• Paid breaks
• Access to hotel gym facilities

A day in the life of ...

As Reception Manager you will lead the front desk operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams.

You will also oversee all recruitment and continual development of the reception team ensuring departmental objectives for the team are set and feedback is provided on a regular basis

What do we need from you?

• You'll have prior experience in managing a hotel reception or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
• You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
• Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
• We're looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You'll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'