Hotel Reservations Executive ( Maternity Cover)

Aimbridge; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Training & development

Staff discounts

Wagestream

Employee assistance

Flexible working

Holiday allowance

Paid breaks

Above minimum wage

Career breaks

Staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Hotel Reservations Executive to oversee the reservations process from start to finish, ensuring accurate bookings and seamless guest experiences. You will manage reservation systems, inventory, and collaborate with guests and hotel teams to optimise outcomes.

We value extensive industry experience, strong communication, and analytical problem-solving to drive strategy and maintain high standards in guest service, all while supporting flexible working

Qualifications

• Proven track record in developing and implementing strategies that drive success.
• Excellent communication with stakeholders, teams and customers.
• Strong analytical and problem-solving abilities to leverage data for decisions.
• Great attention to detail to ensure reservations are accurate.
• Extensive industry experience and understanding of hotel regulations.

Responsibilities

• Oversee the reservations process from start to finish.
• Manage reservation systems and inventory control.
• Coordinate with guests and hotel departments to ensure accuracy.
• Lead reservation agents and support staff.

Skills

Strategy development

Communication skills

Analytical thinking

Attention to detail

Industry experience

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Flexible working opportunities
• Minimum of 28 days holiday including bank Holidays on Pro rata basis
• Paid breaks
• Starting salary above national minimum wages
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking

A day in the life of…

As our Hotel Reservations Executive, you’ll be responsible for overseeing the reservations process from start to finish for our guests. You’ll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date.

This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You’ll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.

What do we need from you?

• Extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills: You’ll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem-solving skills: You’ll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You’ll be able to identify and resolve any issues that may arise and analyse complex data
• Industry experience: You’ll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’