Events & Groups Reservations Specialist

IHG Hotels & Resorts; Manchester; On-site; GBP 17,000 - 29,000; Full time

Benefits offered by this job

Salary up to £28,558.40 per year

Training programmes

Hotel discounts

Wellbeing benefits

Refer a Friend rewards

Job summary

Kimpton Clocktower Hotel in Manchester is seeking a Reservations, Groups, Meetings and Events Administrator (Full-Time) to join our busy team. You’ll manage bookings, payments and event details, handling guest requests and corporate events to maximise revenue and ensure a smooth experience from enquiry to arrival.

The role requires excellent organisation, strong IT skills with Microsoft Office, a proactive and collaborative approach, and prior experience in Reservations/Groups/Events is

Qualifications

• Experience in a busy Reservations, Groups, Meetings and Events environment.
• Strong IT skills with Microsoft Office.
• Excellent organisational and time management abilities.
• Proactive and collaborative approach.

Responsibilities

• Manage payments and revenue, including deposits, refunds, credit applications, advance purchase rates, WiQ charges and commission payments.
• Handle contracts, invoices and bookings, ensuring information is accurate and shared with operational teams.
• Support meetings and events through rooming lists, daily traces, AV requirements, purchase orders and internal meeting space.
• Coordinate BEOs and reporting, including weekly distribution, enquiry monitoring, 4pm reports and RevMax updates.
• Keep the office running smoothly with filing, stationery orders and audit checks.
• Complete daily traces and support in entering Group rooming lists.
• Manage daily reservation tasks including processing advance purchase payments, checking arrivals, allocating rooms, updating payment instructions and rates; and balancing room types.

Skills

Organisation

Time management

Detail-oriented

IT skills

Microsoft applications

Proactive collaboration

Experience in events/reservations (adv

Tools

Microsoft Office

Job description

Kimpton Clocktower Hotel in Manchester is seeking a Reservations, Groups, Meetings and Events Administrator (Full-Time) to join our busy team. You’ll manage bookings, payments and event details, handling guest requests and corporate events to maximise revenue and ensure a smooth experience from enquiry to arrival.

The role requires excellent organisation, strong IT skills with Microsoft Office, a proactive and collaborative approach, and prior experience in Reservations/Groups/Events is