Reservations, Group, Meetings and Events administrator

IHG Hotels & Resorts; Manchester; On-site; GBP 17,000 - 29,000; Full time

Benefits offered by this job

Salary up to £28,558.40 per year

Training programmes

Hotel discounts

Wellbeing benefits

Refer a Friend rewards

Job summary

Kimpton Clocktower Hotel in Manchester is seeking a Reservations, Groups, Meetings and Events Administrator (Full-Time) to join our busy team. You’ll manage bookings, payments and event details, handling guest requests and corporate events to maximise revenue and ensure a smooth experience from enquiry to arrival.

The role requires excellent organisation, strong IT skills with Microsoft Office, a proactive and collaborative approach, and prior experience in Reservations/Groups/Events is

Qualifications

• Experience in a busy Reservations, Groups, Meetings and Events environment.
• Strong IT skills with Microsoft Office.
• Excellent organisational and time management abilities.
• Proactive and collaborative approach.

Responsibilities

• Manage payments and revenue, including deposits, refunds, credit applications, advance purchase rates, WiQ charges and commission payments.
• Handle contracts, invoices and bookings, ensuring information is accurate and shared with operational teams.
• Support meetings and events through rooming lists, daily traces, AV requirements, purchase orders and internal meeting space.
• Coordinate BEOs and reporting, including weekly distribution, enquiry monitoring, 4pm reports and RevMax updates.
• Keep the office running smoothly with filing, stationery orders and audit checks.
• Complete daily traces and support in entering Group rooming lists.
• Manage daily reservation tasks including processing advance purchase payments, checking arrivals, allocating rooms, updating payment instructions and rates; and balancing room types.

Skills

Organisation

Time management

Detail-oriented

IT skills

Microsoft applications

Proactive collaboration

Experience in events/reservations (adv

Tools

Microsoft Office

Job description

We are looking for an authentic and driven Reservations, Groups, Meetings and Events Administrator (Full-Time) to join us at Kimpton Clocktower Hotel!

Kimpton Clocktower Hotel is a Manchester icon - a bold blend of grand Victorian architecture and playful, contemporary design. We’re a little bit classic, a little bit rebellious and always full of character! From buzzing social spaces to unforgettable dining and events, we create stays that feel vibrant, personal and anything but ordinary.

What will you be doing as a Reservations, Groups, Meetings and Events Administrator?

You’ll support our busy Reservations, Groups, Meetings and Events team by managing bookings, enquiries, payments and event details. From handling guest reservations and special requests to corporate events and celebrations, you’ll help maximise revenue and create a smooth experience from enquiry to arrival.

Your role will include…

• Managing payments and revenue, including deposits, refunds, credit applications, advance purchase rates, WiQ charges and commission payments.
• Handling contracts, invoices and bookings, ensuring information is accurate and shared with operational teams.
• Supporting meetings and events through rooming lists, daily traces, AV requirements, purchase orders and internal meeting space.
• Coordinating BEOs and reporting, including weekly distribution, enquiry monitoring, 4pm reports and RevMax updates.
• Keeping the office running smoothly with filing, stationery orders and audit compliance checks.
• Completing daily traces daily and support in entering Group rooming lists
• Managing daily reservation tasks including processing advance purchase payments, checking arrivals, allocating rooms, updating payment instructions and rates; and balancing room types.

What You’ll Bring…

• Excellent organisation, time management and attention to detail.
• Strong IT skills and confidence using Microsoft applications.
• A proactive, collaborative approach and willingness to support wherever needed.
• Experience in a busy Reservations, Groups, Meetings and Events environment would be an advantage.

Joining the Kimpton family isn’t just about providing our guests with excellent service — we’ve secured a spot in Fortune’s ‘100 Best Companies to Work For’ 7 times since 2009, and it’s no surprise why!

We can offer you…

• Financial Perks: Up to £28,558.40 per year, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime.
• Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year. IHG was recognised as a ‘Best Employer 2025’ UK by Mercer.
• Colleague Perks: Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more.
• Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first-aiders.
• Refer a Friend: Share the opportunity and reap rewards when your friends join!

As a Reservations, Groups, Meetings and Events Administrator you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business. We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.