Reservations & Front-of-House Team Lead

Hawksmoor; Manchester; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Tronc paid for every hour

Free team meals on shift

50% off food for you and family

Income protection and death in service

Volunteer days

Early wage access and financial tools

Referral bonuses from day one

Exclusive savings on travel and more

Restaurant welfare budget for snacks

Full training and progression

Job summary

Hawksmoor Manchester is recruiting an Assistant Reservations Manager to support the Reservations Manager and lead the reservations and host team. You will welcome guests, manage bookings, and coordinate seating during service to ensure a seamless guest experience.

Join a hungry, hospitality-focused team where you’ll develop others, stay calm under pressure, and help deliver warm, organised service across all shifts at our acclaimed restaurant group.

Qualifications

• Experience managing reservations or hosting in a quality restaurant.
• Strong guest-service orientation and calm under pressure.
• Ability to lead a team and develop others.

Responsibilities

• Support the Reservations Manager with day-to-day running of reservations and host function.
• Help lead and motivate the host and reservations team during service.
• Manage bookings, walk-ins and waiting lists to support smooth service.
• Welcome guests, oversee seating plans and assist cloakroom/ arrivals.
• Communicate clearly with managers, floor teams and kitchen to keep service flowing.
• Handle guest queries and special requests with confidence and care.

Skills

Reservations experience

Front-of-house leadership

Guest service focus

Job description

Hawksmoor Manchester is recruiting an Assistant Reservations Manager to support the Reservations Manager and lead the reservations and host team. You will welcome guests, manage bookings, and coordinate seating during service to ensure a seamless guest experience.

Join a hungry, hospitality-focused team where you’ll develop others, stay calm under pressure, and help deliver warm, organised service across all shifts at our acclaimed restaurant group.