EVENT EXECUTIVE

Harri; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance programme

Career development

Training and development

Job summary

Marriott in Cardiff is seeking a proactive Office & Sales Support coordinator to help manage VIP bedroom reservations, respond to inquiries, and prepare sales packs for VIP site visits.

You will work with Sales & Events to ensure timely delivery of materials, maintain stakeholder relationships, and produce reports using internal systems. This role offers development and a commitment to hospitality excellence.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Excellent communication and organisational skills.

Responsibilities

• Reply to emails and research potential business opportunities for the Sales Team.
• Assist VIP bedroom reservations and manage alerts and amenities.
• Prepare VIP FAM & Site Visit packs and hotel gift bags.
• Collaborate with Sales & Events to meet deadlines and project deliverables.
• Maintain up-to-date collateral and communicate key information to stakeholders.
• Generate reports using internal systems and ensure professional communications.

Skills

VIP service

Administrative support

Stakeholder liaison

Sales support

Customer service

Education

High school diploma or equivalent

Tools

MGS

Marsha

Opera

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:Enjoy complementary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People's Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Responsibilities:

Here's what your journey with us entails:

• Manage administrative tasks within the office – replying to emails, research potential business opportunities and sharing them with the Sales Team for follow up.
• Assist the team with VIP bedroom reservations as well as ensuring all appropriate alerts, traces and amenities are assigned.
• Assist the team when VIP FAM & Site Visits are due in by putting together sales packs and hotel gift bags
• Works with the Sales & Events Team to ensure all projects as assigned are completed with the highest degree of attention and keep to deadlines as set.
• Act as a resource for other hotel departments and key stakeholders when a request for brochures or sales information is requested.
• Use MGS, Marsha, Opera and internal programs to produce reports as and when required and requested.
• Keep apprised of hotel developments and ensure all collateral and correspondence is kept up-to-date.
• Effectively develop relationships with key internal and external stakeholders.
• Create contracts as required for Corporate, FIT and Group proposals.
• Effectively communicate all key information from Sales & Events Team to the hotel and key stakeholders.
• Follow all hotel and company processes and procedures.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience in a customer service role.

Join us and be part of a team that values excellence, sustainability, and career growth.

Compensation: Competitive salary