In Room Dining Coordinator

Mandarin Oriental Hotel Group Limited; City of Westminster; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Career progression

Learning & development opportunities

3 complimentary nights per year

Discounts on stays across properties

50% F&B & Spa discount

Anytime Fitness discount

Westfield Healthcare cash plan

Pension plan

Employee assistance program

Referral bonus

Job summary

Mandarin Oriental Hyde Park, London, is seeking an In Room Dining Coordinator to join its iconic In Room Dining team. The role involves taking phone orders, delivering exceptional service, and maintaining precise order records.

You’ll rotate shifts across mornings, evenings, nights, weekends, and bank holidays, totaling 39 hours per week. Applicants should have excellent communication skills, strong multitasking abilities, and a customer-service focus.

Qualifications

• Excellent communication skills and a focus on high-quality customer service.
• Strong multitasking abilities and ability to work well in a team under pressure.
• Previous experience in a similar Food & Beverage role is desirable.

Responsibilities

• Take Food & Beverage orders via phone from guests, adhering to LQA and Forbes standards.
• Provide efficient Food & Beverage service to ensure guest and resident satisfaction.
• Update the internal system accurately with order details and requests.
• Demonstrate full knowledge of the In Room Dining menu and beverages to make recommendations.

Skills

Communication skills

Multitasking

Teamwork under pressure

F&B experience desirable

Job description

IN ROOM DINING COORDINATOR, IN ROOM DINING

39 hours, 5 days per week

We’re looking for an In Room Dining Coordinator to join our iconic In Room Dining team.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As an In Room Dining Coordinator at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Taking Food & Beverage orders via the phone from guests, adhering to the LQA and Forbes standards at all times.

• Providing efficient Food & Beverage service, ensuring guest and resident satisfaction is achieved throughout their experience.

• Updating the internal system accordingly, ensuring attention to detail.

• Demonstrating full knowledge of the In Room Dining menu and beverage list in order to make recommendations and respond to guest requests.

As an In Room Dining Coordinator, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful In Room Dining Coordinator candidate, you will have excellent communication skills, and a focus on high quality customer service. You will display strong multitasking skills, and the ability to work well in a team environment and under pressure. Previous experience within a similar role in Food & Beverage is desirable.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.

• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.

• 3 complimentary nights per year, increasing to 5 with length of service

• Discounted stays at our beautiful properties across the Group

• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals

• 50% F&B & Spa discount

• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)

• Complimentary Westfield Healthcare cash plan, children added at no extra cost

• Colleague Experience Stay in-house with breakfast included upon completed probation

• Friends & Family hotel rate and Spa discount

• 1 paid Charity Day per year to dedicate to a charity of your choice

• Season ticket loan & cycle to work scheme

• £750 recruitment referral bonus

• Free meals on duty & uniform dry-cleaning services

• Increased holiday entitlement with Length of Service, up to 33 days off

• Subsidized podiatry sessions with our incredible Bastien pedicurists

• Free Life Insurance benefits whilst in service

• Company pension plan

• Access to Hospitality Action’s Employee Assistance Programme

• Employee Recognition Programmes

• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.