Reservations & Events Manager — Growth & Revenue

Valor Hospitality Partners, LLC; Hemel Hempstead; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

Holiday Inn Hemel Hempstead is seeking a dynamic Reservations and Events Manager to join Valor Hotels. The role focuses on maximizing enquiry conversion, managing the reservations process and delivering exceptional events for clients.

You will operate reservation systems, apply pricing strategies, analyze market data, and lead a team to achieve financial targets while maintaining compliance and high service levels.

Qualifications

• Proven experience in reservations, events management, or a similar role.
• Strong communication and customer service skills.
• Detail-oriented with excellent organizational abilities.
• Knowledge of revenue management and pricing strategies.
• Ability to analyze market data and competitor information.
• Experience in the hotel or hospitality industry preferred.
• Strong leadership skills to inspire and motivate a team.

Responsibilities

• Business Accuracy: Ensure that all business on the books is robust and accurate by adhering to company processes and procedures.
• System Management: Operate all reservation systems to the required standards set by Valor and the brand, ensuring effective management of the rooms business.
• Pricing Strategies: Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors and working closely with the Revenue and Sales Managers
• Competitor Analysis: Maintain up-to-date competitor information and visit competitor hotels as needed to gather insights.
• Hotel Showrounds: Conduct appointments and showrounds to highlight the hotel's features and services to potential clients.
• Commercial Awareness: Be commercially aware, considering total revenue and "lifetime value" when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data to inform decisions.
• Compliance: Comply with all statutory and company requirements related to cash handling, credit procedures, employment legislation, Health and Safety, Fire Safety, Risk Assessment, and Disability.

Skills

Reservations management

Events management

Customer service

Communication skills

Organizational skills

Revenue management

Pricing strategy

Leadership

Hospitality knowledge

Tools

Reservation systems

Job description

Holiday Inn Hemel Hempstead is seeking a dynamic Reservations and Events Manager to join Valor Hotels. The role focuses on maximizing enquiry conversion, managing the reservations process and delivering exceptional events for clients.

You will operate reservation systems, apply pricing strategies, analyze market data, and lead a team to achieve financial targets while maintaining compliance and high service levels.