Reservations Coordinator – Luxury Hotel, London

IHG Hotels & Resorts; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free meal on shift

Discounted room rates

Discounted F&B

Employee assistance programme

Job summary

Canary Riverside Plaza London, Vignette Collection by IHG invites you to join as Reservations Coordinator. Based in Canary Wharf, you will handle enquiries, process bookings, and support revenue management while delivering warm, professional service.

This full-time role offers Monday–Friday shifts, a focus on accuracy, guest satisfaction, and opportunities to grow within IHG's luxury portfolio.

Qualifications

• Experience in reservations within IHG or similar hospitality roles.
• Strong communication, warm and guest-focused.
• Excellent organisational skills and attention to detail.
• Proficient with Microsoft Office; familiarity with reservations systems.
• Ability to manage multiple priorities.

Responsibilities

• Handle reservation enquiries with confidence and care, ensuring guests receive warm, professional service.
• Process individual and group reservations, including amendments and special requests.
• Maintain reservation systems and communicate updates to the hotel team.
• Assist with revenue management of booking channels.
• Support Sales with enquiries and opportunities to maximise revenue.
• Build positive relationships with guests, clients and colleagues.

Skills

Reservations experience

Customer service

Organised

Microsoft Office

Tools

Hotel reservations system

Job description

Canary Riverside Plaza London, Vignette Collection by IHG invites you to join as Reservations Coordinator. Based in Canary Wharf, you will handle enquiries, process bookings, and support revenue management while delivering warm, professional service.

This full-time role offers Monday–Friday shifts, a focus on accuracy, guest satisfaction, and opportunities to grow within IHG's luxury portfolio.