Luxury Hotel Maintenance Manager - Lead & Elevate Guest Experience

IHG Hotels & Resorts; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Free meal on shift

Paid holidays

Worldwide staff rates

Job summary

Canary Riverside Plaza London, Vignette Collection by IHG is seeking a dynamic Maintenance Manager to inspire and lead a premium hospitality team at our Canary Wharf property. The role focuses on delivering exceptional guest experiences through proactive upkeep of building systems and guest areas.

You will manage a maintenance team, control budgets, oversee preventative and reactive maintenance, and ensure health and safety compliance across all hotel infrastructure.

Qualifications

• Experience as a Maintenance Manager, Head of Facilities or similar (within a Hotel environment is preferred).
• Flexibility to respond to building and maintenance needs outside standard hours, supporting 7-day operational coverage.

Responsibilities

• People management: coaching and mentoring our Maintenance team; implementing and monitoring training to ensure everyone is trained to the highest standards within brand standards and managing performance.
• Budget management: department forecasting, handling expenses, following financial procedures and working to the Hotel’s budget.
• Preventative maintenance: investigating current processes to identify areas of improvement and implementing preventative maintenance programmes as well as continuous monitoring of the building infrastructure.
• Reactive maintenance: working on adhoc incidents to ensure condition, safety and guest satisfaction when it comes to systems and building fabric
• Health and safety: ensuring statutory compliance is being met using an in depth knowledge of Health and Safety legislation to ensure team is meeting legal standards and IHG specific policies.
• Contractor management: managing on-site contractors, communication with contractors and external stakeholders regarding current contracts and negotiating new contracts.

Skills

People management

Budget management

Preventative maintenance

Reactive maintenance

Health & safety

Contractor management

IT systems

Quore/Hotsos/Knowcross

Building Management System

IOSH qualification

Job description

Canary Riverside Plaza London, Vignette Collection by IHG is seeking a dynamic Maintenance Manager to inspire and lead a premium hospitality team at our Canary Wharf property. The role focuses on delivering exceptional guest experiences through proactive upkeep of building systems and guest areas.

You will manage a maintenance team, control budgets, oversee preventative and reactive maintenance, and ensure health and safety compliance across all hotel infrastructure.