Reservations Coordinator

IHG UK; City Of London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free meal on shift

Discounted room rates

Employee discounts

Training & progression

Job summary

Canary Riverside Plaza London, Vignette Collection by IHG is seeking a Reservations Coordinator. You will handle enquiries, process bookings and amendments, and maintain accurate reservation details while supporting revenue opportunities for the hotel and Sales team.

The role requires a proactive, guest-focused communicator with strong organisational skills to manage multiple reservations and priorities in a luxury London setting.

Qualifications

• Experience in reservations within IHG is desirable; front office or sales admin experience is a plus.
• Strong communication and guest-focused approach are essential.
• Excellent organisational skills with attention to detail and ability to prioritise multiple tasks.

Responsibilities

• Handle reservation enquiries with warm, professional and efficient service from first contact.
• Process individual and group reservations, amendments, cancellations and special requests.
• Maintain reservation systems ensuring up-to-date information is shared with the hotel team.
• Assist with revenue management of booking channels and support Sales with enquiries and client communications.
• Build positive relationships with guests, clients and colleagues to ensure a seamless booking experience.

Skills

Guest-focused service

Strong communication

Organisational skills

Multitasking

Tools

Microsoft Office

Hotel reservations systems

Job description

About the role

Canary Riverside Plaza London, Vignette Collection is on the lookout for a passionate Reservations Coordinator to join the team! Join the excitement and become part of the team at Canary Riverside Plaza London, Vignette Collection by IHG - a landmark addition to the capital's luxury lifestyle scene. Now proudly operating as Canary Riverside Plaza London, Vignette Collection, and part of IHG Hotels & Resorts' luxury and lifestyle portfolio, the hotel marks the brand's first property in London. Set in the heart of Canary Wharf with stunning views across the River Thames and London skyline, the hotel features 141 luxurious guestrooms and suites, stylish dining spaces, meeting and events facilities, and access to a luxury health club, spa and pool. Combining luxury hospitality with authentic, experiential and considerate travel, the hotel celebrates individuality, locality and meaningful guest experiences in one of London's most dynamic destinations.
Joining our team means becoming part of a luxury lifestyle brand where people and guest experiences come first.

Working hours and contract

• Full-Time, typical working pattern is Monday to Friday.

What you'll be doing

• Handling reservation enquiries with confidence and care, ensuring guests receive a warm, professional and efficient service from the first point of contact.
• Processing individual and group reservations accurately, including amendments, cancellations, special requests and guest preferences.
• Maintaining reservation systems ensuring all information is up to date and communicated clearly to the wider hotel team.
• Assisting with revenue management of booking channels.
• Supporting the Sales team with enquiries, client communications and opportunities to maximise revenue where appropriate.
• Building positive relationships with guests, clients and colleagues to support a seamless booking experience.

What we're looking for

• Previous experience in reservations within IHG is highly desirable, front office, sales administration or a similar hospitality role would also be advantageous.
• A confident communicator with a warm, professional and guest-focused approach.
• Strong organisational skills, excellent attention to detail and the ability to manage multiple priorities.
• Comfortable using Microsoft Office; experience with hotel reservations systems would be a plus.
• A proactive approach with an interest in both reservations and supporting sales opportunities.

Benefits and perks

In return, we offer a wide range of benefits and opportunities to support your wellbeing and career growth such as

• Financial security - A competitive salary, guaranteed hours, a free meal on shift, paid holidays!
• Growth and development - extensive training, opportunities for career progression across the world. IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing -employee assistance programme available 24/7 and much more.

Requirements & Eligibility

• You must meet the legal requirements to work in the UK.
• As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process.
• Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

Equal opportunity

We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.