Luxury Hotel Reservations Coordinator | Mon–Fri & Growth

InterContinental Hotels Group; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free meal on shift

Discounted hotel stays

Wellbeing programme

Job summary

Canary Riverside Plaza London, Vignette Collection, part of IHG, is seeking a Reservations Coordinator to join a luxury London property. The role involves handling enquiries, processing bookings, and supporting revenue opportunities within a busy front-office environment.

The role requires a proactive, guest-focused individual with strong organisational skills and experience in reservations or related hospitality duties. Monday to Friday, full-time, based in Canary Wharf.

Qualifications

• Experience in reservations within IHG is desirable
• Front office, sales administration or similar hospitality role is advantageous
• Excellent communication with guests and clients
• Strong organisational skills and attention to detail

Responsibilities

• Handle reservation enquiries with confidence and care
• Process individual and group reservations including amendments and cancellations
• Maintain reservation systems and communicate updates to the hotel team
• Assist with revenue management of booking channels
• Support the Sales team with enquiries and client communications
• Build relationships with guests, clients and colleagues for seamless bookings

Skills

Confident communicator

Organisational skills

Attention to detail

Multi-tasking

Proactive approach

Tools

Microsoft Office

Reservation systems

Job description

Canary Riverside Plaza London, Vignette Collection, part of IHG, is seeking a Reservations Coordinator to join a luxury London property. The role involves handling enquiries, processing bookings, and supporting revenue opportunities within a busy front-office environment.

The role requires a proactive, guest-focused individual with strong organisational skills and experience in reservations or related hospitality duties. Monday to Friday, full-time, based in Canary Wharf.