Reservations and Systems Analyst

Arriva Group; Birmingham; Hybrid; GBP 22,000 - 37,000; Full time

Job summary

CrossCountry is seeking a Reservations and Systems Analyst in Birmingham (Hybrid) to help implement and maintain a 6-month booking horizon in the reservation system, improving the customer experience and supporting sustainable growth.

You will work with the Revenue Management Team to review data inputs/outputs, refine dashboards, and collaborate with system suppliers to enhance knowledge sharing and system performance.

Qualifications

• Experience with reservation systems and data inputs/outputs.
• Strong analytical and reporting skills.
• Good understanding of Microsoft Excel.

Responsibilities

• Support the implementation and maintenance of a 6-month booking horizon within the reservation system.
• Ensure data inputs/outputs for train management are accurate and well-documented.
• Develop and refine dashboards and analytical queries with the Revenue Management Team.
• Collaborate with system suppliers to answer questions and share knowledge across the team.
• Scope relevant system improvements with the Revenue Growth Manager and the Revenue Management Systems Manager.

Skills

Analytical thinking

Communication

Deadline-driven

Team collaboration

Tools

SQL

Power BI

Microsoft Fabric

Excel

S3 Reservation System

Job description

Up to £37,000 At CrossCountry, we're on a mission to evolve rail travel. As our new Reservations and Systems Analyst, you'll play a key role in shaping the future of travel by supporting in the implementation and maintenance of a 6-month booking horizon within the reservation system, allowing customers to book further in advance to enhance the customer experience while driving sustainable business growth.

Location – Birmingham (Hybrid) Salary – Up to £37,000 At CrossCountry, we're on a mission to evolve rail travel. As our new Reservations and Systems Analyst, you'll play a key role in shaping the future of travel by supporting in the implementation and maintenance of a 6-month booking horizon within the reservation system, allowing customers to book further in advance to enhance the customer experience while driving sustainable business growth.

Reservations and Systems Analyst

As Reservations and Systems Analyst, you'll be at the forefront of our commercial strategy-playing a vital role in growing and enhancing passenger journeys that drive sustainable business growth. This is your opportunity to make a tangible impact with a real influence.

What You'll Be Doing

• Supporting with the implementation and maintenance of a 6-month booking horizon within the reservation system.
• Provide support for management of all aspects of the reservation system, including ensuring all train management is completed to the highest standard through ensuring that all data inputs and outputs are accurate.
• Work with the Revenue Management Team to review and refine dashboards and analytical queries.
• Consult with system suppliers to answer questions and documenting these answers to improve wider team knowledge and maintain own subject matter expert status.
• Work with system suppliers to scope relevant improvements, alongside the Revenue Growth Manager and the Revenue Management Systems Manager.

Essential

What we're looking for:

• A dynamic and positive individual with the enthusiasm for getting to grips with complex issues.
• Able to apply analytical skills to the rail business environment.
• Excellent communicator and ability to work alone or as part of a team.
• Ability to work to tight deadlines.
• Data-driven mindset with strong analytical and reporting skills.
• Good understanding of Microsoft Excel.

Desirable

• Good understanding of revenue management concepts, theories and techniques
• Knowledge of the S3 Reservation System
• Knowledge of SQL
• Experience using Power BI and/or Microsoft Fabric
• Knowledge of the CrossCountry business and the wider rail industry

Employee Benefits

• Hybrid working arrangement
• Employee Assistance Programme
• Free Rail Travel on all CrossCountry and Arriva owned train companies.
• Discounted travel on UK and European trains.
• Pension Scheme
• Cycle to Work Scheme

We believe in the power of diversity and inclusion and are committed to building a workforce that reflects the varied backgrounds, experiences, and perspectives of our society. Your unique talents are welcomed here, and we encourage applications from all backgrounds.

Closing date for applications: 22nd September 2026