Reservations and Systems Analyst

Whereby; Birmingham; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Hybrid working arrangement

Employee Assistance Programme

Free Rail Travel on CrossCountry and/0

Discounted travel on UK and EuropeanTr

Pension Scheme

Cycle to Work Scheme

Job summary

CrossCountry is recruiting a Reservations and Systems Analyst in Birmingham (Hybrid) to support the implementation of a 6-month booking horizon in the reservation system and to manage all aspects of system data accuracy. You will work closely with the Revenue Management Team to refine dashboards and queries.

The role requires data-driven thinking, strong analytical abilities, and excellent communication. Proficiency in Excel is essential, with desirable SQL and Power BI skills to enhance

Qualifications

• Data-driven mindset and strong analytical and reporting skills.
• Excellent communicator with ability to work solo or in a team.
• A dynamic and positive individual with enthusiasm for complex issues.
• Able to apply analytical skills to rail business environment.
• Good understanding of Microsoft Excel.

Responsibilities

• Supporting with the implementation and maintenance of a 6-month booking horizon within the reservation system.
• Provide support for management of all aspects of the reservation system, ensuring train management data inputs/outputs are accurate.
• Work with the Revenue Management Team to review and refine dashboards and analytical queries.
• Consult with system suppliers and document answers to improve team knowledge and SME status.
• Collaborate with system suppliers to scope improvements with the Revenue Growth Manager and Revenue Management Systems Manager.

Skills

Data-driven mindset

Analytical skills

Excellent communication

Microsoft Excel

Tools

SQL

Power BI

Job description

Reservations and Systems Analyst

Location – Birmingham (Hybrid)

Salary – Up to £37,000

At CrossCountry, we're on a mission to evolve rail travel. As our new Reservations and Systems Analyst, you'll play a key role in shaping the future of travel by supporting in the implementation and maintenance of a 6-month booking horizon within the reservation system, allowing customers to book further in advance to enhance the customer experience while driving sustainable business growth.

As Reservations and Systems Analyst, you'll be at the forefront of our commercial strategy - playing a vital role in growing and enhancing passenger journeys that drive sustainable business growth. This is your opportunity to make a tangible impact with a real influence.

What you'll be doing:

• Supporting with the implementation and maintenance of a 6-month booking horizon within the reservation system.
• Provide support for management of all aspects of the reservation system, including ensuring all train management is completed to the highest standard through ensuring that all data inputs and outputs are accurate.
• Work with the Revenue Management Team to review and refine dashboards and analytical queries.
• Consult with system suppliers to answer questions and documenting these answers to improve wider team knowledge and maintain own subject matter expert status.
• Work with system suppliers to scope relevant improvements, alongside the Revenue Growth Manager and the Revenue Management Systems Manager.

What we’re looking for:

Essential:

• A dynamic and positive individual with the enthusiasm for getting to grips with complex issues.
• Able to apply analytical skills to the rail business environment.
• Excellent communicator and ability to work alone or as part of a team.
• Ability to work to tight deadlines.
• Data-driven mindset with strong analytical and reporting skills.
• Good understanding of Microsoft Excel.

Desirable:

• Good understanding of revenue management concepts, theories and techniques
• Knowledge of the S3 Reservation System
• Knowledge of SQL
• Experience using Power BI and/or Microsoft Fabric
• Knowledge of the CrossCountry business and the wider rail industry

Employee benefits:

• Hybrid working arrangement
• Employee Assistance Programme
• Free Rail Travel on all CrossCountry and Arriva owned train companies.
• Discounted travel on UK and European trains.
• Pension Scheme
• Cycle to Work Scheme

We believe in the power of diversity and inclusion and are committed to building a workforce that reflects the varied backgrounds, experiences, and perspectives of our society. Your unique talents are welcomed here, and we encourage applications from all backgrounds.

Closing date for applications: 22nd September 2026

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