Reservations and Systems Analyst

Arriva TrainCare; Birmingham; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Hybrid working arrangement

Employee Assistance Programme

Free Rail Travel on CrossCountry and/0

Discounted travel on UK and EuropeanTr

Pension Scheme

Cycle to Work Scheme

Job summary

CrossCountry is seeking a Reservations and Systems Analyst in Birmingham (Hybrid) to support a 6‑month booking horizon in the reservation system, improving customer experience and driving sustainable growth.

You will collaborate with Revenue Management to refine dashboards and queries, liaise with system suppliers, and contribute to knowledge sharing and improvements across the team.

Qualifications

• Data-driven mindset with strong analytical and reporting skills.
• Excellent communicator and ability to work alone or as part of a team.
• Able to apply analytical skills to the rail business environment.
• Good understanding of Microsoft Excel.
• Knowledge of revenue management concepts and related tools is desirable.

Responsibilities

• Support the implementation and maintenance of a 6‑month booking horizon within the reservation system.
• Provide support for management of all aspects of the reservation system with accurate data inputs/outputs.
• Work with the Revenue Management Team to review and refine dashboards and analytical queries.
• Consult with system suppliers and document answers to improve team knowledge and SME status.
• Collaborate with suppliers to scope relevant improvements with the Revenue Growth Manager.

Skills

Analytical thinking

Data-driven mindset

Excellent communication

Ability to work to tight deadlines

Reporting skills

Tools

SQL

Power BI

Microsoft Fabric

Job description

Reservations and Systems Analyst Location – Birmingham (Hybrid) Salary – Up to £37,000 At CrossCountry, we’re on a mission to evolve rail travel.

As our new Reservations and Systems Analyst, you’ll play a key role in shaping the future of travel by supporting in the implementation and maintenance of a 6‑month booking horizon within the reservation system, allowing customers to book further in advance to enhance the customer experience while driving sustainable business growth.

Reservations and Systems Analyst As Reservations and Systems Analyst, you’ll be at the forefront of our commercial strategy—playing a vital role in growing and enhancing passenger journeys that drive sustainable business growth. This is your opportunity to make a tangible impact with a real influence.

What you’ll be doing:

• Supporting with the implementation and maintenance of a 6‑month booking horizon within the reservation system.
• Provide support for management of all aspects of the reservation system, including ensuring all train management is completed to the highest standard through ensuring that all data inputs and outputs are accurate.
• Work with the Revenue Management Team to review and refine dashboards and analytical queries.
• Consult with system suppliers to answer questions and documenting these answers to improve wider team knowledge and maintain own subject matter expert status.
• Work with system suppliers to scope relevant improvements, alongside the Revenue Growth Manager and the Revenue Management Systems Manager.

What we’re looking for:

Essential

• A dynamic and positive individual with the enthusiasm for getting to grips with complex issues.
• Able to apply analytical skills to the rail business environment.
• Excellent communicator and ability to work alone or as part of a team.
• Ability to work to tight deadlines.
• Data‑driven mindset with strong analytical and reporting skills.
• Good understanding of Microsoft Excel.

Desirable

• Good understanding of revenue management concepts, theories and techniques
• Knowledge of the S3 Reservation System
• Knowledge of SQL
• Experience using Power BI and/or Microsoft Fabric
• Knowledge of the CrossCountry business and the wider rail industry

Employee benefits:

• Hybrid working arrangement
• Employee Assistance Programme
• Free Rail Travel on all CrossCountry and Arriva owned train companies.
• Discounted travel on UK and European trains.
• Pension Scheme
• Cycle to Work Scheme

We believe in the power of diversity and inclusion and are committed to building a workforce that reflects the varied backgrounds, experiences, and perspectives of our society. Your unique talents are welcomed here, and we encourage applications from all backgrounds.

Closing date for applications: 22nd September 2026

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike‑sharing systems, on‑demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.