Reservations Agent - Elevate Guest Stays & Growth

Renaissance London Heathrow; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Arora / staff discounts

Job summary

Renaissance London Heathrow is seeking a friendly Reservations Agent to assist guests with bookings, changes and cancellations by phone and email. You will know the hotel rooms and facilities and confidently recommend options to maximise occupancy.

Strong communication and a neat, professional appearance are essential. Prior 4-star hotel experience and familiarity with Opera PMS/Marsha are advantageous.

Qualifications

• Provide high quality service and guest satisfaction.
• Strong organizational skills and attention to detail.
• Multi-tasking and remaining calm under pressure.
• Excellent written and spoken English.
• Smart, professional appearance.

Responsibilities

• Handle reservations by phone and email with warmth and clarity.
• Assist guests with reservation requests, changes, and cancellations.
• Answer questions about hotel facilities and services.
• Input and access data in the reservations system.
• Maximise sales and room occupancy.

Skills

Customer service

Organizational skills

Attention to detail

Multi-tasking

Calm under pressure

English communication

Professional appearance

Tools

Opera PMS

Marsha

Job description

Renaissance London Heathrow is seeking a friendly Reservations Agent to assist guests with bookings, changes and cancellations by phone and email. You will know the hotel rooms and facilities and confidently recommend options to maximise occupancy.

Strong communication and a neat, professional appearance are essential. Prior 4-star hotel experience and familiarity with Opera PMS/Marsha are advantageous.