RWLGS - F&B Reservations Agent

F&B Reservations; United Kingdom; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

12 complimentary room nights acrossThe

Discounts on Food & Beverage

Benefits app and monthly allowance

Give days - volunteering day

Up to 16 weeks parental leave

Birthday day off

Developmental & social calendars

Life insurance

Enhanced sick pay policy

Job summary

Rosewood Hotel Group is seeking a Food & Beverage Reservations Agent for The Chancery Rosewood in the United Kingdom. You will respond to reservation enquiries, guide guests through dining experiences, and convert inquiries into confirmed bookings with professional service.

You will use SevenRooms and OpenTable to manage reservations, recording guest details and preferences while upholding policy guidance and delivering a seamless guest journey.

Qualifications

• Excellent communication via phone and email.
• Experience using SevenRooms and OpenTable.
• Ability to convert guest enquiries into bookings with confidence.
• Strong attention to detail and service quality.
• Commercial mindset to contribute to F&B revenue.

Responsibilities

• Respond to guest enquiries by phone and email in an engaging and professional manner, always aiming to convert enquiries into confirmed reservations.
• Manage F&B reservations accurately and efficiently, ensuring guest contact details, payment information where required, and preferences are correctly recorded.
• Conduct daily checks of future bookings to verify reservation details and guest preferences, helping to create a seamless experience.
• Develop thorough knowledge of The Chancery Rosewood’s F&B offerings, including current offers, terms and conditions, and cancellation policies, providing guests with accurate and confident guidance.
• Use F&B reservation systems, including SevenRooms and OpenTable, accurately and effectively while maintaining excellent communication across the Reservations team and wider hotel.
• Approach every reservation with enthusiasm and commercial awareness, recognising each interaction as an opportunity to enhance the guest experience and contribute to F&B revenue.

Skills

Guest communication

Reservation systems

Commercial mindset

Attention to detail

Team collaboration

Tools

SevenRooms

OpenTable

Job description

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

As part of the Food & Beverage Reservations team at The Chancery Rosewood, you will play an important role in creating a seamless journey for our guests from their very first interaction with us. Reporting to the Reservations Supervisor, you will work closely with the wider Reservations team and hotel departments to ensure every booking is handled accurately, efficiently and with exceptional care.

YOUR ROLE

As F&B Reservations Agent, you will respond to reservation enquiries for the restaurants and bars at The Chancery Rosewood, creating engaging guest interactions and converting enquiries into confirmed bookings.

Through expert use of our F&B reservation platforms, you will ensure reservations are managed accurately and efficiently while providing confident guidance on our dining experiences, offers and policies. With every interaction, you will help deliver a seamless guest experience while contributing to the hotel’s commercial success.

HOW YOU’LL MAKE THE PLACE

• Respond to guest enquiries by phone and email in an engaging and professional manner, always aiming to convert enquiries into confirmed reservations.
• Manage F&B reservations accurately and efficiently, ensuring guest contact details, payment information where required, and preferences are correctly recorded.
• Conduct daily checks of future bookings to verify reservation details and guest preferences, helping to create a seamless experience.
• Develop thorough knowledge of The Chancery Rosewood’s F&B offerings, including current offers, terms and conditions, and cancellation policies, providing guests with accurate and confident guidance.
• Use F&B reservation systems, including SevenRooms and OpenTable, accurately and effectively while maintaining excellent communication across the Reservations team and wider hotel.
• Approach every reservation with enthusiasm and commercial awareness, recognising each interaction as an opportunity to enhance the guest experience and contribute to F&B revenue.

COULD THIS BE YOU?

• You are passionate about creating engaging and memorable guest experiences and understand the importance of every interaction.
• You communicate confidently and professionally across phone and email, adapting your approach to different guest needs.
• You are comfortable managing a busy reservations environment while maintaining accuracy, attention to detail and service quality.
• You have a commercial mindset and enjoy turning guest enquiries into confirmed reservations while identifying opportunities to showcase the wider hotel experience.
• You are confident using reservation systems and can build strong working knowledge of platforms such as SevenRooms and OpenTable.
• You are adaptable, collaborative and committed to continually developing your knowledge of the hotel, its F&B experiences and evolving guest preferences.

OUR BENEFITS

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.