Spa & Retail Concierge

The Chancery Rosewood; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel in London is seeking a Spa & Retail Concierge to deliver personalised guest experiences. This role requires expertise in London's luxury wellness scene and retail landscape, with a focus on building authentic connections with guests. Ideal candidates will have a strong background in luxury hospitality and excellent interpersonal skills. Join a team known for its commitment to creating extraordinary experiences.

Qualifications

• Strong background in luxury hospitality, lifestyle, retail, or wellness.
• In-depth knowledge of London’s wellness and retail landscape.
• Highly organised, detail-oriented, and solutions-focused.

Responsibilities

• Serve as the primary contact for wellness and retail experiences.
• Cultivate expert knowledge of London’s wellness, fitness, spa, and retail offerings.
• Collaborate with the spa, guest relations, and retail partners.

Skills

Luxury hospitality experience

Knowledge of wellness and retail

Interpersonal and communication skills

Job description

Join to apply for the Spa & Retail Concierge role at The Chancery Rosewood.

The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by Sir David Chipperfield. Featuring 144 spacious suites designed by Joseph Dirand, alongside diverse dining and entertainment spaces, our hotel provides a stage for progressive ideas, voices, and expression.

As a Spa & Retail Concierge, you will be the trusted advisor and curator for our guests’ well-being and retail journeys. With a deep understanding of London’s luxury wellness scene, bespoke shopping destinations, and exclusive partnerships, you will deliver seamless, highly personalised experiences that enrich our guests’ lives. From recommending world-class fitness, spa, and holistic treatments to securing private shopping experiences and tailoring bespoke gifting, you will anticipate needs with precision and creativity.

With your innate sense of hospitality and passion for lifestyle and wellness, you will build authentic connections, ensuring every interaction reflects the elegance, artistry, and soul of The Chancery Rosewood.

Key Responsibilities

• Serve as the primary contact for wellness and retail experiences, delivering personalised recommendations and access to exclusive partners.
• Cultivate expert knowledge of London’s wellness, fitness, spa, and retail offerings to provide unique, insider guidance.
• Collaborate with the spa, guest relations, and retail partners to curate bespoke experiences that embody Rosewood’s philosophy of Relationship Hospitality.
• Maintain Forbes, LQA, and Rosewood Brand Standards, ensuring exceptional quality and detail at every guest touchpoint.
• Proactively anticipate guest needs, personal preferences, and special occasions to create memorable and meaningful experiences.

Profile

• Strong background in luxury hospitality, lifestyle, retail, or wellness.
• In-depth knowledge of London’s wellness and retail landscape.
• Natural connector with excellent interpersonal and communication skills.
• Highly organised, detail-oriented, and solutions-focused.
• Passion for curating extraordinary guest experiences with warmth and authenticity.

Diversity & Inclusion At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.

Company Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality