Reservations Agent

Portico; London; On-site; GBP 33,000; Full time

Job summary

A leading company is seeking a Reservations Agent (Conference Services Coordinator) in London. The role involves managing booking requests for a major American investment bank, ensuring service excellence. The ideal candidate has previous reservations experience in a high-end environment and a passion for service.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training Academy with development opportunities

Qualifications

• Previous reservations experience within a 5-star hotel or high-end corporate environment is essential.
• Familiarity with event planning is desirable.

Responsibilities

• Manage reservations related to all meetings and events booking requests.
• Build strong relationships with onsite vendors for booking oversight.

Skills

Attention to detail

Service excellence

Innovation

Job description

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico is currently recruiting for a Reservations Agent (Conference Services Coordinator) for our team based at an American multinational investment bank and financial services company located in the City.

The investment bank and financial services company are a flagship location for Portico! The team takes pride in delivering an intuitive service with careful planning and faultless standards.

They have a flexible, can-do approach and relish the opportunity to keep raising the bar, exceeding expectations at every opportunity.

The Conference Services Coordinator will work closely with our Conference Services team, taking ownership of reservations related to all meetings and events booking requests. They will ensure client requests are managed promptly and in line with booking guidelines, while maximising space utilisation. Building strong relationships with onsite vendors to ensure full oversight of booking requirements is also essential.

Hours: 40 hours per week, 8.5-hour shifts between 08:00 - 18:30, Monday to Friday

Salary: £32,894

Qualifications

The successful candidate must be friendly, innovative, motivated by service excellence, with excellent attention to detail.

Previous reservations experience within a 5-star hotel or high-end corporate environment is essential.

Familiarity with event planning is desirable.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform offering savings at high street retailers, hotels, cinemas, and more
• Our Training Academy provides excellent training and development opportunities