Reservations Agent

Covent Garden Hotel; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary + service charge

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Flexible scheduling

Enhanced holiday allowance

Job summary

Covent Garden Hotel, part of Firmdale Hotels, invites applications for a Reservations Agent to deliver inspirational, personalised service to guests and manage bookings with the front office. You will advise on room types, rates and packages, and ensure every guest interaction is memorable.

The role requires a team player with excellent communication, a warm presence, strong attention to detail and a passion for hospitality. A competitive salary with service charge and venue benefits is offered.

Qualifications

• Team player who collaborates with front office and colleagues.
• Customer-focused with a passion for delivering exceptional service.
• Engaging communicator with warm presentation.
• Detail-oriented with accuracy in guest information.

Responsibilities

• Provide inspirational and personalised service to guests, ensuring inquiries are handled with care.
• Collaborate with front office to manage reservations efficiently and accurately.
• Demonstrate attention to detail when handling guest information and requests.
• Utilise knowledge of rooms, facilities, and services to recommend rates and packages.
• Maintain impeccable presentation and a welcoming demeanour.
• Foster strong relationships with guests and team members through effective communication.

Skills

Team player

Customer-focused

Engaging communicator

Detail-oriented

Hospitality passion

Job description

At Firmdale
Hotels, we pride ourselves on our collection of unique, award-winning hotels
located in the heart of London and New York. Our hotels are known for their
vibrant, stylish interiors and exceptional service. We believe in creating an
unforgettable experience for our guests, making every stay special through
personalised service and attention to detail.

We have an
exciting opportunity for a dedicated and enthusiastic Reservations Agent to
join our esteemed team at the Covent Garden Hotel. As a Reservations Agent, you
will play a crucial role in delivering outstanding service to our guests,
ensuring every interaction is memorable and exceeds expectations.

Responsibilities:

• Provide
  inspirational and personalised service to guests, ensuring all inquiries are
  handled with the utmost care and professionalism
• Collaborate
  with the front office team to manage reservations efficiently and accurately.
• Demonstrate
  excellent attention to detail when handling guest information and special
  requests.
• Utilise
  your knowledge of our hotel rooms, facilities, and services to confidently
  recommend rates and packages to guests and external agents.
• Maintain
  impeccable presentation and a warm, welcoming demeanour at all times.
• Foster
  strong relationships with guests and team members through effective
  communication and interpersonal skills.

What you Need:

• A team
  player with a keen willingness to collaborate and contribute to the success of
  the team.
• A
  customer-focused individual who is passionate about delivering exceptional
  service.
• An
  engaging communicator with warmth and impeccable presentation skills.
• A
  detail-oriented professional who strives for excellence in every task.
• Enthusiastic
  and energetic, with a genuine passion for hospitality and guest satisfaction.

What We Offer:

• We offer a competitive salary plus service charge and
  benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your
  accrued earnings before pay day, benefit from everyday savings and real time
  financial coaching.
• Health cash plan (including contributions towards
  dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel,
  retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted
  personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully
  funded English lessons
• Regular social events, team activities, and fitness
  sessions
• Benefits like cycle to work scheme and annual long service
  awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa
  discounts, and product perks
• And much more!!

About Us

Set on historic Monmouth Street, in one of London's most loved and lively
neighbourhoods, Covent Garden Hotel sits at the heart of the city's theatre
district. With the Royal Opera House, Covent Garden Piazza and Neal's Yard all
close by, and independent boutiques, cafés and bars lining the surrounding
streets, it's a location that buzzes with energy and creativity.

At Covent Garden Hotel, each room is individually designed by Kit Kemp with
her characteristic flair, reflecting the spirit of the neighbourhood. To work
here is to be part of a team that brings energy, commitment and pride to
everything they do, delivering warm and memorable guest experiences in one of
London's most vibrant addresses.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim
and Kit Kemp. Today, Firmdale has grown to include hotels and private
residences across London and New York as well restaurants, bars, spas, an
online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to
an inclusive workplace. Please let us know if you need adjustments during the
recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.