Reservations & Admin Agent – Hospitality, Flexible Hours

AccorHotel; Cambridge; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension

Additional holidays

Recommend a Friend

Employee Advisory Service

Complimentary stays

Flexible rota

Staff discounts

Career development

One-night stay experience

Job summary

Ibis Cambridge Central Station, part of the Accor network, invites you to join our team as a Reservations/Admin Agent. You will be the first point of contact for guests, guiding them through room options and ensuring a smooth booking process.

Responsibilities include handling reservations and enquiries via phone and email, processing changes and cancellations, recording guest preferences, and coordinating with front office to optimise occupancy and guest satisfaction.

Qualifications

• Experience in reservations or hospitality office roles.
• Familiarity with Opera Cloud or similar systems.
• Strong communication and organisational skills.
• Fluent in English; additional languages a bonus.
• Flexible with work hours and adaptable to changing needs.

Responsibilities

• Handle guest enquiries via phone and email.
• Guide guests in selecting room options and maximise bookings.
• Manage bookings including changes and cancellations.
• Record guest preferences for seamless communication with departments.
• Collaborate with front office to optimise occupancy and guest satisfaction.
• Ensure accurate reservation details and smooth check-ins.

Skills

Reservations experience

Opera Cloud

Communication skills

Organisational skills

English fluency

Flexible hours

Job description

Ibis Cambridge Central Station, part of the Accor network, invites you to join our team as a Reservations/Admin Agent. You will be the first point of contact for guests, guiding them through room options and ensuring a smooth booking process.

Responsibilities include handling reservations and enquiries via phone and email, processing changes and cancellations, recording guest preferences, and coordinating with front office to optimise occupancy and guest satisfaction.