Reservation/Admin Agent

Accor; Cambridge; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Pension

Additional holidays with service

Recommend a Friend program

Employee Advisory Service

Complimentary stays in UK hotels

Discount for Accor hotels worldwide

Career growth and international dev.

Job summary

Accor is seeking a Reservations/Admin Agent for Ibis Cambridge Central Station. You will be the first point of contact for guests, handling reservations and enquiries with a focus on a smooth booking process and high guest satisfaction.

The role involves coordinating with front office, guiding room choices, and ensuring accurate reservations to support seamless check-ins. Join a collaborative team at a hotel that values growth, flexibility, and guest-centric service.

Qualifications

• Previous experience in reservations or office roles within hospitality.
• Familiarity with Opera Cloud or similar systems is a plus.
• Strong communication, organisational, and problem-solving skills.
• Fluent in English; additional languages are a bonus.

Responsibilities

• Respond promptly and professionally to guest enquiries via phone, email, and other channels.
• Guide guests in selecting ideal room options for the best experience and maximise bookings.
• Efficiently manage bookings, including changes and cancellations.
• Record guest preferences and special requests for seamless communication with departments.
• Collaborate with front office and teams to optimise occupancy and guest satisfaction.
• Ensure accurate reservation details and smooth check-ins for every guest.

Skills

Reservations experience

Communication skills

Organisational skills

Problem solving

Fluent in English

Tools

Opera Cloud

Job description

Company Description

Why joining Ibis Cambridge?

We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!

Job Description

As a Reservations/Admin Agent, you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.

Key Responsibilities Will Include (but Are Not Limited To)

• Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels.
• Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential.
• Efficiently manage bookings, including changes and cancellations.
• Record guest preferences and special requests for seamless communication with departments.
• Collaborate with the front office and teams to optimise occupancy and guest satisfaction.
• Ensure accurate reservation details and smooth check-ins for every guest.

Qualifications

The successful candidate will possess the following:

• Previous experience in reservations or office roles within hospitality.
• Familiarity with Opera Cloud or similar systems is a plus.
• Strong communication, organisational, and problem-solving skills.
• Positive attitude, professional appearance, and a passion for hospitality.
• Flexible with work hours and adaptable to changing needs.
• Fluent in English (additional languages are a bonus).

Why Join Us?

• Competitive salary and benefits package, including pension, additional holidays with service, a "Recommend a Friend" program and Employee Advisory Service.
• Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
• Flexible rota.
• Discount for you and your friends & family in all Accor Hotel worldwide
• Opportunities for career growth and international development.
• Apprenticeship opportunities.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.

A Little More Information

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Reservation/ Admin Agent, you will become part of a friendly team of 40 talents.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.