Reservationist

Castlebridge Hospitality; Stratford-upon-Avon; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Heavily discounted Staff Room Rates

50% off dining

Fully funded Apprenticeship programme

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Flexible shift patterns

5-Star Service rewards

Wagestream pay access

Employee Assistance Programme

Internal social hub

Job summary

Castlebridge Hospitality is seeking a Reservationist for its boutique Hotel Indigo Stratford-upon-Avon. You will be the first point of contact on the phone, set the tone, and respond to booking queries, ensuring a warm, professional guest experience from the start.

The ideal candidate will be IT savvy, comfortable in an office environment, and able to work independently or as part of the Front of House team. Proficiency with Microsoft Office, Opera, and Concerto is preferred.

Qualifications

• Experience in hospitality reservations or front-of-house roles.
• Strong communication skills, both face-to-face and via phone/email.
• Proficiency with IT systems (Microsoft Office, Opera, Concerto) and good general IT literacy.

Responsibilities

• Handle telephone and email reservations and inquiries.
• Set the tone for guest interactions and provide an excellent first impression.
• Work as part of Front of House/Front Office and support team when needed.

Skills

Reservationist communications

Customer service

IT literacy

Tools

Microsoft Office

Opera

Concerto

Job description

In the heart of this Shakespearean market town is our boutique Hotel Indigo Stratford-upon-Avon, surrounded by the wealth of culture this idyllic town has to offer. Steeped in history and home to William Shakespeare, we share our neighbourhood with his 16th-century birthplace. You will recognise links to Stratford's heritage throughout the design of our boutique hotel rooms.

Formerly the Falcon Hotel, this stunning historic building has been in the heart of the Stratford-upon-Avon neighbourhood for centuries. The original Tudor decorative black and white half-timbering and slanted windows are now blended perfectly with a modern and stylish design that provide guests with a unique boutique hotel. From the start of the guest experience until the moment they leave, they'll be embroiled in this fascinating neighbourhood.

Also home to The Woodsman - our Restaurant with a core field to fork philosophy. The Woodsman offers a traditional approach to contemporary British cooking in comfortable and convivial surroundings.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

Are you out-going, full of energy and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique Hotel could be the place for you.

The Role:

We have a fantastic opportunity for a Reservationist to join the team. You are often the first person our guests speak to on the phone so it will be your responsibility to set the tone and make a great first impression. You'll exceed their expectations, providing them with an excellent guest experience right from the start. You'll usually be found in the Front Office taking calls or responding to booking queries of guests or clients. You'll need to be IT savvy and be comfortable in an office environment. Much of your role will be autonomous so you'll be confident working alone, but you will still need to be able to work as part of a team, supporting the rest of the Front of House team when needed. In a customer focused role you'll have a passion for customer service and ensuring you offer the best possible deals and packages for our guests.

The Ideal Candidate:

We're looking for an experienced Reservationist who has a passion for exceeding gust expectations. You'll be confident and competent using IT systems such as Microsoft Office, Opera, Concerto etc. You will need to demonstrate exceptional communication skills, both face -to -face and via phone/email, ensuring all queries are dealt with in a prompt, friendly and professional manner. It's important that you have an outgoing personality, a flexible approach to working and a strong attention to detail.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.