Reservationist

TN United Kingdom; Forest Row; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein dynamisches Hotel sucht einen engagierten Reservierungsmitarbeiter, der das Team bei der Bearbeitung von Verkaufsanfragen unterstützt. In dieser Rolle sind Sie für die Verwaltung von Buchungen und Reservierungen verantwortlich und sorgen dafür, dass die Gäste den bestmöglichen Service erhalten. Sie sollten über ausgezeichnete Kommunikationsfähigkeiten verfügen und in der Lage sein, die Einrichtungen des Hotels zu fördern. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem freundlichen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Ausgezeichnete Kommunikations- und zwischenmenschliche Fähigkeiten.
• Erfahrung im Kundenservice oder Verkauf von Vorteil.

Responsibilities

• Beantworten von Reservierungsanrufen und E-Mail-Anfragen professionell.
• Aktualisieren der Kundendatenbank und Erstellen von Geschäftsberichten.

Skills

Kundenservice

Verkaufserfahrung

Kommunikationsfähigkeiten

IT-Kenntnisse (Word, Excel)

Education

Erfahrung als Empfangsmitarbeiter oder Reservierungsmitarbeiter

Tools

Opera Property Management System

Job description

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As a Reservationist at Ashdown Park Hotel, part of the Elite Hotel Group, you will be joining a dynamic, friendly team dealing with sales enquiries via telephone or email. The team provides the highest quality of guest service standards with the aim of exceeding expectations at all times.

You will ensure guest room bookings and dinner reservations are managed professionally using our Property Management System called Opera; liaise with the reception team and conference office; and be responsible for your own administration. You will be knowledgeable about Ashdown Park Hotel's facilities and confident in promoting and recommending these to guests to maximize sales and provide excellent service. Additionally, you should be aware of our competitors’ facilities and special promotions.

The Reservations Office operates 7 days a week; therefore, rotas will include working on Saturdays and/or Sundays on a rotational basis.

Key Responsibilities

1. Be an exceptional and professional ambassador for the Elite group in all business relations.
2. Answer incoming reservation calls promptly and professionally, securing direct business.
3. Respond to all email enquiries in a timely manner.
4. Convert online business to maximize sales and revenue.
5. Keep the customer database updated, ensuring relevant profile notes are added.
6. Complete Daily and Weekly Business Reports.
7. Ensure all business is balanced and assist in producing the End of Day Report.

Reservations Key Attributes

• A resilient and confident telephone manner.
• Previous experience as a Receptionist or hotel Reservationist is preferred but not essential; we value a passion for learning and creating memorable experiences for our guests.
• Ability to provide exceptional levels of customer service and/or sales experience.
• Respond positively to targets.
• Outstanding communication and interpersonal skills.
• Excellent administration, organization, IT skills (Word, Excel or similar), and attention to detail.
• Well-groomed, polite, a problem solver, and customer-focused.

If you believe you can meet these challenges, please submit your application promptly. We reserve the right to close the role early if sufficient applications are received.

Due to our rural location, you will need your own transport.