Reservationist

TN United Kingdom; Chesham; On-site; GBP 27,000; Full time

Job summary

Join a vibrant and dedicated team at an esteemed estate, where you'll enhance guests' booking experiences as a Reservationist. This full-time position offers an engaging environment focused on creating memorable experiences. You'll handle inquiries, manage reservations, and provide personalized recommendations, all while enjoying excellent benefits like free meals and career development opportunities. If you're passionate about customer service and thrive in a welcoming atmosphere, this is the perfect opportunity for you.

Benefits

Free meals on duty

Complimentary use of Leisure Club facilities

Extra paid day off for your birthday

Annual 2-night stay with dinner

Exclusive colleague rates

50% discount on Food & Beverage

28 days holiday, increasing to 33

Career development opportunities

Employee Assistance Programme

Company Life Assurance

Qualifications

• Excellent verbal and written communication skills are essential.
• Experience in customer service roles is preferred.

Responsibilities

• Respond to inquiries and secure bookings via phone and email.
• Manage the reservations inbox and upsell additional services.

Skills

Communication Skills

Customer Service Experience

Attention to Detail

Upselling Skills

Job description

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About De Vere Latimer Estate

De Vere Latimer Estate features 205 bedrooms, 27 meeting and event spaces, and 30 acres of land for team building. The estate also offers a restaurant, bar, gym, and swimming pool. Our teams enjoy a fun yet professional environment, and we regularly show appreciation to our colleagues with treats like ice creams, afternoon teas, and family parties.

Location and Accessibility

Located just 5 minutes from J18 of the M25, we are also accessible via public transport, including Chalfont and Latimer station, making it convenient from Hemel Hempstead, Watford, and High Wycombe.

Our Values

At De Vere, we promote a welcoming and inclusive environment where everyone feels valued. Join us and be part of a passionate team dedicated to creating memorable experiences for our guests and colleagues.

Position: Reservationist

De Vere Latimer Estate is hiring a full-time Reservationist to enhance our guests' booking experience. You will respond to inquiries, secure bookings via phone and email, accurately record reservations in our system, and upsell additional services to guests during their stay. Managing the reservations inbox and responding promptly to all inquiries are key responsibilities.

Compensation and Benefits

The role offers a salary of £27,000 per annum along with excellent benefits, including:

• Free meals on duty
• Complimentary use of Leisure Club facilities
• Extra paid day off for your birthday and a £20 shopping voucher
• An annual 2-night stay with dinner at a De Vere property
• Exclusive £50 colleague rates and 50% discount on Food & Beverage
• 28 days holiday, increasing to 33 with service
• Access to discounts via our Benefits portal
• Career development opportunities and study support
• Employee Assistance Programme with 24/7 support
• Financial wellbeing platform Wagestream
• Recognition programs and team events
• Company Life Assurance for your peace of mind

Candidate Requirements

• Excellent communication skills, both verbal and written
• Ability to upsell and make personalized recommendations
• Attention to detail for accurate record-keeping
• Experience in customer service roles
• A warm, friendly, and genuine approach to representing De Vere