Reservation Agent

Accor Hotels; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a world-leading hospitality brand as a Reservation Agent and be part of a dynamic team that values your individuality! In this role, you'll be responsible for managing reservations and ensuring guests receive exceptional service. With a focus on optimizing room sales and maintaining strong communication across departments, you'll play a crucial part in delivering memorable experiences. Accor Hotels offers a supportive environment where you can grow and learn every day. Enjoy perks like complimentary stays and a discount card for Accor Hotels worldwide, making this an exciting opportunity for those passionate about hospitality.

Benefits

Pension Scheme

Discount Card for Accor Hotels Worldwide

Complimentary stays in UK hotel

Training & Development

Additional holidays with service

Recommend a friend scheme

Employee Advisory Service

Qualifications

• Guest-focused personality is essential with strong interpersonal skills.
• Experience in hospitality is an asset, especially with Opera system.

Responsibilities

• Manage all reservations via phone, fax, internet, and email.
• Optimize room sales and ensure guests receive a warm welcome.
• Communicate with other hotel departments for seamless operations.

Skills

Guest focused personality

Interpersonal skills

Problem solving abilities

Fluency in English

Additional languages

Education

Experience in hospitality

Prior experience with Opera or related system

Tools

Opera

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

As our next Reservation Agent, you will be:

1. Responsible for all reservations over the phone, by fax or internet, e-mail and handles all associated operations.
2. Increases and optimises room sales in line with the brand and hotel's sales policy.
3. Ensures guests receive a warm welcome and assistance as requested in line with the Company standards.
4. Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
5. Handles reservations by applying the various step-by-step processes defined by the brand.
6. Enters reservation details precisely and correctly.
7. Ensures that information is passed on to the people concerned.
8. Confirms the reservation; takes care over written communications.
9. Communicates and cooperates with the other hotel departments.

Qualifications

1. Guest focused personality is essential.
2. Experience is an asset.
3. Prior experience working with Opera or a related system.
4. Strong interpersonal and problem solving abilities.
5. Fluency in English, additional languages are a plus.

Additional Information

What will you get?

Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:

1. Pension Scheme.
2. A Discount Card to be used in Accor Hotels Worldwide.
3. Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C).
4. Training & Development.
5. Additional holidays with service.
6. Recommend a friend scheme.
7. Employee Advisory Service.
8. ...And much more!