Groups Reservation agent

Millennium Hotels and Resorts; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Groups Reservation Agent, where you will maximize revenue opportunities through effective sales strategies and exceptional customer service. You will play a vital role in managing group bookings, ensuring accuracy and efficiency in all processes. This dynamic role offers a supportive environment with numerous training and development opportunities, as well as a variety of perks that enhance your work-life balance. If you are enthusiastic and possess excellent communication skills, this is the perfect opportunity to grow your career in the hospitality industry.

Benefits

Social Events

Wellbeing and Team Activities

Training and Development Opportunities

Pension Salary Sacrifice Scheme

Interest-free Season Ticket Loan Scheme

Complimentary Meals

Length of Service Holiday Scheme

My Millennium Discount Perks

Discount on Worldwide Accommodation

Life Assurance

Qualifications

• Ability to handle customer inquiries efficiently.
• Strong attention to detail for accurate reservations.

Responsibilities

• Respond to group inquiries and provide accurate quotations.
• Input group reservations into the OPERA system.

Skills

Communication Skills

Customer Relationship Management

Sales Skills

Attention to Detail

Tools

OPERA Cloud

Job description

Job Description

As a Groups Reservation agent here at the Millennium, you will be responsible for maximising revenue opportunities by driving sales leads and increasing conversions. You will support the hotel by ensuring all customer enquiries for group visits are handled efficiently.

The Group Reservation agent will:

1. Respond to all incoming inquiries for groups and obtain accurate and detailed quotations promptly from the Revenue Manager.
2. Input Group/Block Reservations into the OPERA Cloud reservations system, ensuring all details are accurate and complete according to departmental standards.
3. Ensure the Groups sheet is accurately compiled and distributed on time.
4. Maintain accurate filing systems for all Group correspondence within the central department, completing all filing daily.
5. Be yourself, demonstrating excellent communication skills and the ability to build strong customer relationships.
6. Be enthusiastic with a positive attitude that shines through in every interaction.

In return, we offer:

• Social Events, Wellbeing and Team Activities
• Training and development opportunities
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• One Volunteer Day per year (fully paid, in addition to annual leave)
• Complimentary meals prepared by our chefs
• Length of Service holiday scheme
• My Millennium discount perks
• Discount on worldwide accommodation and 50% off Food and Beverage outlets
• Life Assurance
• Recommend a Friend Scheme

At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster an inclusive culture where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.

About the Group

Millennium Hotels and Resorts owns and operates over 120 hotels worldwide. Properties are grouped into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore. Each collection has its own unique characteristics.