Reservation Agent

TN United Kingdom; Greater London; On-site; GBP 26,000 - 31,000; Full time

Job summary

An exceptional opportunity awaits at a charming Georgian hotel in London's greenest borough. As a Reservations Agent, you will be the face of hospitality, managing guest reservations and ensuring every interaction is memorable. This role offers a competitive salary, monthly service charge, and numerous perks including a health cashback plan, extra holiday days, and career development opportunities. Join a team recognized for its commitment to excellence and make a lasting impact in the hospitality industry. If you're passionate about service and thrive in a dynamic environment, this is the perfect role for you.

Benefits

Competitive salary

Monthly service charge

Access to online perks & discounts

Free health cashback plan

Extra holiday days

Salary sacrifice schemes

Free use of onsite gym

Career development training

Free meals on duty

Flexible working patterns

Qualifications

• Passion for hospitality and exceptional service.
• Ability to manage reservations and create memorable guest experiences.

Responsibilities

• Manage reservations via email, phone, and other channels.
• Welcome guests and ensure a seamless booking experience.

Skills

Customer Service

Communication Skills

Attention to Detail

Dynamic Environment Adaptability

Job description

Social network you want to login/join with:

Reservation Agent, London Borough of Richmond upon Thames

Client:

Richmond Hill Hotel

Location:

London Borough of Richmond upon Thames, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

0e03d22b0d03

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

We are looking for an exceptional Reservations Agent to join us at Richmond Hill Hotel.

Located in London’s greenest borough, we are an independently owned Georgian hotel near the royal park, offering a gateway to nature.

Our team is the heart of the hotel, recognized by The Sunday Times and The Caterer as leading employers in the industry.

What’s in it for you…

• Competitive salary of £26,526.82, plus a monthly service charge averaging £400 and departmental incentives up to £200 based on targets
• Access to online perks & discounts
• Free health cashback plan for you and your family
• Extra holiday days for each year worked (up to 5 days)
• Salary sacrifice schemes for bike, laptop, or gym
• Free use of onsite gym
• Career development through training schemes
• Free meals on duty
• Referral scheme with up to £500 incentive
• Recognition programs and awards
• Free onsite parking
• Flexible working patterns and more

Is this Reservations Agent role right for me?

You will manage reservations via email, phone, and other channels, welcoming guests and ensuring a seamless booking experience. You will be a service ambassador, anticipating guest needs and creating memorable moments with professionalism and attention to detail.

What we’re looking for…

• A passion for hospitality and going the extra mile
• Authenticity and bringing your best self to work
• A creative approach to your role
• Ability to thrive in a dynamic environment and deliver exceptional service

If this excites you, we would love to hear from you!

Please note that all applicants must be eligible to live and work in the UK.