EN - Reservation Agent

IBIS; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Reservations Agent to create exceptional guest experiences. In this role, you will be the first point of contact for guests, ensuring a seamless booking experience and providing valuable information about hotel services and local attractions. Join a supportive team where your contributions will be recognized, and enjoy opportunities for professional growth within a forward-thinking organization. With a competitive compensation package and unique perks like free hotel weekends, this is an exciting opportunity to make a meaningful impact in the hospitality sector.

Benefits

Free Bonus Break: 3 free weekends in Accor hotels

Discount for friends & family in Accor Hotels

Career Growth Opportunities

Supportive Team Environment

Competitive Compensation Package

Qualifications

• Prior experience with Opera Cloud is preferable but not mandatory.
• Fluency in English and strong customer service skills are essential.

Responsibilities

• Deliver exceptional service and assist guests in selecting room options.
• Process reservations and maintain accurate records in the system.

Skills

Customer Service

Fluency in English

Positive problem-solving

Time-Keeping

Organizational skills

Tools

Opera Cloud

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

You are the start of an exceptional guest experience! As a Reservations Agent, you will be the first point of contact for our guests, ensuring a seamless booking experience while setting the tone for their stay.

Key Responsibilities:

• Deliver exceptional, friendly, and engaging service at all times.
• Assist guests in selecting the best room options while maximizing revenue through up-selling.
• Provide accurate information about hotel facilities, promotions, and local attractions.
• Handle special requests and ensure guest preferences are recorded.
• Process room reservations, manage rooming lists, and maintain accurate records in the system.

Join us and be part of a team that creates memorable experiences from the very first interaction!

Qualifications

• Prior experience working with Opera Cloud or a related system is preferable but not mandatory.
• Fluency in English.
• Customer Service skills.
• Positive problem-solving approach.
• Time-Keeping skills.
• Organized.

Why Join Us?

• Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
• Opportunity to grow in the company.
• Career Growth: We invest in our people and offer opportunities for professional development.
• Supportive Team: Work with a group of dedicated and passionate professionals.
• Competitive Compensation: We offer a comprehensive salary and benefits package.
• Free Bonus Break: 3 free weekends to spend in an Accor hotel in the UK (up to availability).
• Discount for you and your friends & family in all Accor Hotels worldwide.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Other

Industries

Broadcast Media Production and Distribution