Research Transformation Manager

ZipRecruiter; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A global leader in research and insights, Toluna, seeks a Research Transformation Manager for its EDGE programme. This role entails coordination of project workflows to drive operational excellence and support strategic improvements across the business. Ideal candidates will have extensive experience in project management within complex organizations, coupled with strong communication and problem-solving skills.

Benefits

Competitive Pay

Great Benefits

Opportunities for Growth

Qualifications

• 10+ years of experience in project or programme coordination within a complex, matrixed organization.
• Comfortable working in fast-moving, change-oriented environments.
• Experience with process improvement, PMO tools, or cross-functional delivery is a strong advantage.

Responsibilities

• Support the end-to-end project lifecycle: planning, execution, monitoring, and closure.
• Track progress of assigned solutions or initiatives to ensure momentum is maintained.
• Prepare monthly executive summaries and regular status reports.

Skills

Project Coordination

Stakeholder Management

Communication

Problem Solving

Job description

Job Description

About Us:

Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at www.tolunacorporate.com

Introduction:

The EDGE programme (Efficient Delivery for Growth & Excellence) is a high-impact transformation initiative focused on improving operational delivery, driving sustainable growth, and embedding excellence across the business.

We are seeking a Research Transformation Manager to join the Project Management Office (PMO) and play a critical supporting role in ensuring the smooth execution of EDGE workstreams. This role will work closely with EDGE Improvement Owners and cross-functional stakeholders.

This is a unique opportunity to contribute meaningfully to a transformation programme that spans geographies and functions, and to help bring structure, visibility, and momentum to a range of strategic improvement efforts.

Responsibilities:

• Programme Coordination

Support the end-to-end project lifecycle: planning, execution, monitoring, and closure

Coordinate stakeholders across functions at the programme level to align timelines and resources

Contribute to the creation and maintenance of project management documentation and standards

• Support Delivery Progress

Track progress of assigned solutions or initiatives to ensure momentum is maintained

Monitor pace, flag delays, and help Improvement Owners keep focus on core programme goals:

• Revenue Growth

• Direct Margin Improvement

• Employee Happiness

Identify when solutions require leadership attention or realignment with executive goals

• Reporting & Communication

Prepare monthly executive summaries and regular status reports

Provide updates to key programme stakeholders

Ensure structured communication is cascaded across teams — including Research, Operations, Sales, Finance, R&D, and Insights — to build visibility and buy-in

• Support Improvement Owners

Help brief new Improvement Owners and onboard them into EDGE ways of working

Identify additional resourcing needs and flag them

Recommend internal experts who may support initiative success

Escalate risks, disagreements, or blockers where alignment is required

Leverage your own experience in project delivery to advise and coach team members

Your Profile:

• 10+ years of experience in project or programme coordination within a complex, matrixed organization
• Ability to manage multiple workstreams and align stakeholders to shared goals
• Clear, structured communicator with a knack for bringing clarity to ambiguity
• Comfortable working in fast-moving, change-oriented environments
• Experience with process improvement, PMO tools, or cross-functional delivery is a strong advantage
• Enthusiasm for structured problem-solving and continuous improvement

Our Values:

Acting with Ownership- Demonstrating individual accountability

Bringing a forward mindset- Being action-oriented, bold and entrepreneurial

Collaborating with Curiosity- Exhibiting teamwork through togetherness

Discussing openly, committing jointly- Sharing your views openly

Embracing empathy- Being egoless & caring

What we Offer:

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Join our global team. We welcome big thinking and reward great work.