Research Team Administrator (Apprentice)

University Hospital Southampton NHS FT; Southampton; On-site; GBP 14,000 - 21,000; Part time

Job summary

University Hospital Southampton NHS Foundation Trust is offering a Fixed-term Apprentice position as a Research Team Administrator. The role provides administrative support to a busy research team and offers the opportunity to complete a Level 3 Business Administrator Apprenticeship.

You will be based in the Clinical Research Coordination Team, assisting with study setup, data handling, and SOPs while gaining hands-on experience in one of the country’s largest research centres.

Qualifications

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level 4 or above or equivalent standard.
• Basic skills in Microsoft Office, including Outlook, Teams, Excel, and Word.
• Ability to work under pressure.
• Excellent verbal and telephone/communication skills.
• Good written communication skills and interpersonal skills.
• Good organisational skills and attention to detail.
• Ability to work in a team and autonomously.
• Commitment to completing the L3 apprenticeship training.

Responsibilities

• Support the Clinical Research Delivery Team in the set-up and running of research studies, including maintaining site files, archiving, uploading recruitment details and participant data to internal systems.
• Implement standard operating procedures for the team and propose changes to operational practices to demonstrate improvements in services.
• Provide operational support to colleagues, as directed by the Line Manager.
• General administrative duties including filing, photocopying, diary management and distribution of deliveries.
• Ensure appropriate electronic systems are kept up to date, ensuring that information entered into the system is in line with the Trust’s data quality standards.
• Provide good customer service via professional and effective telephone service, taking accurate messages and providing information and signposting as requested.
• Provide cross-cover for other staff across the hospital to ensure a consistent and effective service is always maintained.

Skills

GCSE level

MS Office basics

Under pressure

Verbal communication

Phone communication

Written communication

Interpersonal

Organisational

Attention to detail

Teamwork

Autonomy

L3 Apprenticeship

Education

GCSE pass (grade 4+)

Tools

MS Office (Outlook/Teams/Excel/Word)

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Research Team Administrator (Apprentice)

Contract Type: Fixed-term

Purpose for Fixed Term: Fixed term (apprentice)

Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship.

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.

Main duties of the job

The purpose of this role is to provide administrative support to a busy research team working on hundreds of studies at one of the country's largest research centres. You will be based in the Clinical Research Coordination Team, working alongside the research nurses and the study coordinators. Alongside your practical role, you will also be able to complete a Level 3 Business Administrator Course.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Responsibilities

• Support the Clinical Research Delivery Team in the set-up and running of research studies, including maintaining site files, archiving, uploading recruitment details and participant data to internal systems
• Implement standard operating procedures for the team and propose changes to operational practices to demonstrate improvements in services.
• Provide operational support to colleagues, as directed by the Line Manager.
• General administrative duties including filing, photocopying, diary management and distribution of deliveries.
• Ensure appropriate electronic systems are kept up to date, ensuring that information entered into the system is in line with the Trust’s data quality standards.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Provide cross-cover for other staff across the hospital to ensure a consistent and effective service is always maintained.

Experience/Skills Needed

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level 4 or above or equivalent standard.
• Basic skills in Microsoft Office, including Outlook, Teams, Excel, and Word
• Ability to work under pressure.
• Excellent verbal and telephone/communication skills.
• Good, clear written communication skills
• Good interpersonal skills
• Good organisational skills
• Attention to detail
• Ability to work within a team and autonomously
• Commitment to completing the L3 apprenticeship training

Person specification

Qualifications / Training Required

Essential criteria

• Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level 4 or above or equivalent standard

Desirable criteria

• Basic skills in Microsoft Office to include Outlook, Teams, Excel, Word

Previous or relevant experience necessary

Desirable criteria

• Experience as a Receptionist or Admin Assistant linked to a clinical service or customer focused environment.
• Administrative and organisational experience.
• Proficient in the use of all hospital computerised patient systems.

Values and behaviours

Essential criteria

• Patients First
• Always Improving
• Working Together