R&D IT Specialist - Hybrid Cambridge Biologics Lab

Orion Corporation; Cambridge; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Onsite Cambridge with occasional UK-sp

Career development opportunities

Job summary

Orion Pharma in Cambridge, UK, seeks an IT Specialist to lead IT support for our Biologics R&D center. The role covers hardware, software, lab equipment, and network issues, with both onsite and remote support across Cambridge and occasional Reading/Nottingham sites.

The ideal candidate brings Windows/macOS, Microsoft 365, Active Directory, VPN, and ITIL knowledge, plus strong communication and proactive problem-solving in a regulated environment.

Qualifications

• Experience in pharma/industrial environments with GxP compliance.
• IT support in regulated environments with onsite and remote support.
• Experience supporting lab systems and equipment is a plus.

Responsibilities

• Ensure proper operation of information systems.
• Provide IT support for hardware, software including lab equipment, and network issues via phone, email, chat, and in-person.
• Troubleshoot laptops, desktops, mobile devices, printers, and other IT assets.
• Support IT infrastructure in an industrial setting, including lab systems and equipment.
• Maintain system applications and IT infrastructure information in ITSM tool.
• Document incidents, service requests, and resolutions in ITSM tool.
• Set up and maintain new user accounts and access rights following security policies.
• Follow IT policies, cybersecurity best practices, and data protection compliance.
• Escalate complex issues to second- and third-line support while maintaining ownership of user experience.
• Support onboarding/offboarding by provisioning IT equipment and access.
• Manage system configuration, enhancement and lifecycle.
• Contribute to continuous improvement by identifying recurring issues and proposing solutions.
• Liaise with Finnish IT team to align IT practices globally.

Skills

Customer-first mentality

Problem-solving

Interpersonal skills

Tools

Windows (OS)

macOS

Microsoft 365

Active Directory

VPN

Remote desktop tools

enterprise applications

ITIL Framework

ITIL Foundation

CompTIA A+

Microsoft Certified: Modern Desktop Administrator

Job description

Orion Pharma in Cambridge, UK, seeks an IT Specialist to lead IT support for our Biologics R&D center. The role covers hardware, software, lab equipment, and network issues, with both onsite and remote support across Cambridge and occasional Reading/Nottingham sites.

The ideal candidate brings Windows/macOS, Microsoft 365, Active Directory, VPN, and ITIL knowledge, plus strong communication and proactive problem-solving in a regulated environment.