Resales Executive

Abri; Eastleigh; On-site; GBP 26,000 - 34,000; Full time

Job summary

Abri is seeking a Resales Executive to join our Eastleigh office on a permanent basis. You will oversee the customer journey from the start of a shared ownership sale right through to completion, liaising with solicitors and multiple stakeholders to deliver an outstanding customer experience.

We value continuous improvement and you will review data and lessons learnt to enhance the process for customers and partners.

Qualifications

• Customer-focused approach to the end-to-end conveyancing journey.
• Attention to detail and accuracy in handling cases.
• Ability to analyse data and identify process improvements.

Responsibilities

• Oversee the customer journey from start of a shared ownership sale through to completion.
• Liaise with solicitors and a range of internal and external stakeholders to ensure a smooth process.
• Monitor compliance with legal and regulatory requirements across the process.
• Analyse data and lessons learnt to continuously improve the customer experience.

Job description

Moving into a new home should be an exciting time for customers and a key part of that is making sure the conveyancing process is as smooth as possible where they receive a customer experience second to none. That's where you come in.

We're looking for a Resales Executive to join us on a permanent basis, based from our Eastleigh office, to oversee the customer journey from the start of a shared ownership sale right through to completion. You'll be talking to customers and liaising with a range of internal and external stakeholders, including solicitors, all with the goal of providing an outstanding customer experience.

We're all about continuous improvement here at Abri so when you're not ensuring legal compliance across the process, you'll be tasked with looking at data and key lessons learnt so we can continue to make the process even better for stakeholders and, most importantly, customers.

If you thrive in a fast-paced environment, have a keen eye for detail and are as passionate about the customer experience as we are, we'd love to hear from you!

Fore more information please see the job description above.