Resales Executive - 6 Month Fixed Term Contract

Abri; Eastleigh; On-site; GBP 28,000 - 34,000; Full time

Job summary

Abri is seeking a Resales Executive for a fixed 6-month contract based at our Eastleigh office. You will oversee the customer journey from the start of a shared ownership sale right through to completion, talking to customers and coordinating with solicitors and other stakeholders to deliver an outstanding customer experience.

We value data-driven improvement and you will be involved in reviewing lessons learned to keep refining the conveyancing process for customers and stakeholders alike.

Qualifications

• Customer service experience in conveyancing or property sectors preferred.
• Ability to liaise with solicitors and internal/external stakeholders.
• Strong attention to detail and accuracy in process steps.

Responsibilities

• Oversee the customer journey from start of a shared ownership sale to completion.
• Liaise with solicitors and other stakeholders to ensure a smooth process and outstanding customer experience.
• Support continuous improvement by reviewing data and lessons learned to enhance the process for customers.

Skills

Customer service

Stakeholder liaison

Attention to detail

Job description

Moving into a new home should be an exciting time for customers and a key part of that is making sure the conveyancing process is as smooth as possible where they receive a customer experience second to none. That's where you come in.

We're looking for a Resales Executive to join us on a fixed 6 month contract.

You will be based from our Eastleigh office to oversee the customer journey from the start of a shared ownership sale right through to completion. You'll be talking to customers and liaising with a range of internal and external stakeholders, including solicitors, all with the goal of providing an outstanding customer experience.

We're all about continuous improvement here at Abri so when you're not ensuring legal compliance across the process, you'll be tasked with looking at data and key lessons learnt so we can continue to make the process even better for stakeholders and, most importantly, customers.

If you thrive in a fast-paced environment, have a keen eye for detail and are as passionate about the customer experience as we are, we'd love to hear from you!