Resales Assistant

Abri; Eastleigh; On-site; GBP 21,000 - 26,000; Full time

Job summary

Abri in Eastleigh is seeking a friendly and proactive Resales Assistant to join the Development team on a 12-month secondment. You’ll support customers through the Shared Ownership resale process and help keep transactions moving smoothly.

You’ll coordinate documentation, produce reports and work with colleagues to ensure marketing materials are accurate. Strong organisational skills and excellent communication are essential.

Qualifications

• Previous experience in an administrative, sales support or similar role.
• Strong organisational skills and the ability to prioritise a busy workload.
• Excellent communication skills, both written and verbal.
• Confidence building positive relationships with customers and colleagues.
• Knowledge of property market or Shared Ownership sector is desirable.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Acting as the first point of contact for Shared Ownership resale enquiries.
• Supporting customers through the resale journey via telephone, online channels and social media.
• Providing administrative support to the Resales Team, including updating systems, processing invoices, maintaining records and coordinating documentation.
• Working closely with colleagues to ensure marketing materials remain accurate and up to date.
• Assisting with sales progression activities to help keep transactions on track.
• Capturing customer feedback and helping identify opportunities for continuous improvement.
• Producing regular and ad hoc reports and maintaining accurate data across multiple systems.
• Supporting promotional activities and attending events when required.

Skills

Administrative experience

Sales support

Organisational skills

Communication skills

Customer service

Job description

Help People Move Forward Into Their Next Home

We're looking for a friendly, organised and proactive Resales Assistant to join our thriving Development team in Eastleigh for a 12-month secondment opportunity.

In this varied and rewarding role, you'll play a key part in supporting customers throughout the Shared Ownership resale process, ensuring they receive a great experience from their first enquiry through to completion. No two days are the same. One day you could be supporting our resales executives, the next you'll be supporting marketing activity, producing reports, coordinating documentation or helping the wider team keep transactions moving smoothly.

If you enjoy building relationships, have excellent attention to detail and take pride in delivering outstanding customer service, we'd love to hear from you.

What You'll Be Doing

• Acting as the first point of contact for Shared Ownership resale enquiries.
• Supporting customers through the resale journey via telephone, online channels and social media.
• Providing administrative support to the Resales Team, including updating systems, processing invoices, maintaining records and coordinating documentation.
• Working closely with colleagues to ensure marketing materials remain accurate and up to date.
• Assisting with sales progression activities to help keep transactions on track.
• Capturing customer feedback and helping identify opportunities for continuous improvement.
• Producing regular and ad hoc reports and maintaining accurate data across multiple systems.
• Supporting promotional activities and attending events when required.

What you’ll need:

• Previous experience in an administrative, sales support or similar role.
• Strong organisational skills and the ability to prioritise a busy workload.
• Excellent communication skills, both written and verbal.
• Confidence building positive relationships with customers and colleagues.
• Strong attention to detail and problem‑solving abilities.
• A good understanding of the property market, house sales process or Shared Ownership sector (desirable).
• Knowledge of conveyancing, mortgages or home ownership schemes would be an advantage.
• The ability to work independently while contributing positively to a collaborative team environment.