REQ007503 - Customer Service Assistant

Conwy County Borough Council; Colwyn Bay; On-site; GBP 14,000 - 26,000; Part time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Conwy County Borough Council is hiring a Customer Services Assistant at Venue Cymru in Colwyn Bay. You will work across the box office, reception and restaurant, delivering friendly customer service to event-goers and delegates.

The role is based mainly at Venue Cymru with some coverage at Theatr Colwyn, on-site, 20 hours per week, including weekends and evenings. The post is part-time with annualised hours and a permanent contract, offering varied shifts and a strong Disability Confident

Qualifications

• Good IT skills and the ability to learn to use our systems / tills.
• Friendly team player able to offer great customer service to the public.
• Willingness to work as part of a busy entertainment venue team.

Responsibilities

• Assist customers at the box office with ticket sales and bookings.
• Support reception duties and help guests at events and conferences.
• Help in the restaurant and greet delegates, ensuring a positive guest experience.

Skills

IT skills

Customer service

Team player

Job description

Do you have good IT skills and the ability to learn to use our systems / tills? Are you a friendly team player, capable of offering great customer service to the public?

Would you enjoy being part of a buzzing atmosphere hosting the latest gigs, shows and events?

Venue Cymru is the region’s largest entertainment and events venue so as a Customer Services Assistant you would find yourself working both in our busy box office helping our patrons purchasing tickets for our shows or booking a table in our restaurant, as well as at reception welcoming our many conference and event delegates.

Proud member of the Disability Confident employer scheme

REQ007503 - Customer Service Assistant

Company: Conwy County Borough Council Salary: £13,845 per annum (G01) Full Time: £25,614 (G01) Hours: Part-time Location: Colwyn Bay, LL29 7AZ Working pattern: On-site Job type: Permanent Posting date: 29 Oct 2026 Closing date: 12 Nov 2026

Summary

Do you have good IT skills and the ability to learn to use our systems / tills? Are you a friendly team player, capable of offering great customer service to the public?

Would you enjoy being part of a buzzing atmosphere hosting the latest gigs, shows and events?

Venue Cymru is the region’s largest entertainment and events venue so as a Customer Services Assistant you would find yourself working both in our busy box office helping our patrons purchasing tickets for our shows or booking a table in our restaurant, as well as at reception welcoming our many conference and event delegates.

es gennych chi sgiliau TG da a’r gallu i ddysgu sut i ddefnyddio ein systemau / tiliau? Ydych chi’n aelod cyfeillgar o dîm, sy’n gallu cynnig gwasanaeth cwsmeriaid da i’r cyhoedd?

Fyddech chi’n mwynhau bod yn rhan o awyrgylch prysur sy’n cynnal y gigs, y sioeau a’r digwyddiadau diweddaraf?

Venue Cymru yw lleoliad adloniant a digwyddiadau mwyaf y rhanbarth ac fel Cynorthwyydd Gwasanaethau i Gwsmeriaid mi fyddwch chi’n gweithio yn ein swyddfa docynnau brysur yn helpu ein cwsmeriaid i brynu tocynnau ar gyfer sioeau neu archebu bwrdd yn ein bwyta, yn ogystal â gweithio yn y dderbynfa yn croesawu pobl sy’n mynd i gynadleddodd a digwyddiadau eraill.

Essential requirements

The role will mainly be based at Venue Cymru but there will be a requirement on occasions to work at Theatr Colwyn, Colwyn Bay which is a vibrant 400 seat venue facilitating a busy programme of both film shows and live productions.You will work on an annualised hours contract, working an average of 20 hours a week arranged on a shift rota basis and includes weekend, evening and bank holiday working.Fe fydd y swydd wedi’i lleoli yn Venue Cymru yn bennaf ond y bydd angen ar adegau i weithio yn Theatr Colwyn, Bae Colwyn sydd yn gyfleuster â 400 o seddi sy’n hwyluso rhaglen brysur o sioeau ffilm a chynyrchiadau byw.Bydd eich oriau gweithio ar sail cytundeb oriau blynyddol, gan weithio ar gyfartaledd o 20 awr yr wythnos, wedi’i drefnu ar sail rota shifftiau, ac yn cynnwys gweithio ar benwythnosau, nosweithiau a gwyliau banc.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.