REQ007495 - Civil Enforcement Officer

Conwy County Borough Council; Colwyn Bay; In loco; GBP 27.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Enhanced weekend pay

Disability Confident employer

Full training provided

Descrizione del lavoro

Conwy County Borough Council is seeking a Civil Enforcement Officer for a full-time, on-site role in Colwyn Bay. You will patrol the borough, check parking regulations, and issue Penalty Charge Notices in line with policy.

The position includes weekend work on a rota and full training, with a supportive team environment in a Disability Confident employer. The ideal candidate will have strong customer service skills, be calm under pressure and capable of working both independently and as part of

Competenze

• Working outdoors and walking long distances.
• Enhanced weekend pay.
• Varied work with travel throughout the borough.
• Become part of a team making a positive contribution towards life in Conwy.
• 26 days holiday + bank holidays + generous pension.
• Full training and personal protection equipment provided.
• Career growth opportunities.
• Discounted Fit Conwy membership.

Mansioni

• Patrols throughout the borough on a rota basis, alone or as part of a team.
• Use handheld device to check regulations and issue Penalty Charge Notices in line with legislation and council policy.
• Be the first point of contact for the public, providing guidance on parking matters and general information.
• Represent the council in a courteous and professional manner at all times.
• Contribute to maintaining safe and smooth traffic flow within the borough.

Conoscenze

Customer service

Interpersonal skills

Communication

Calm under pressure

Teamwork

Descrizione del lavoro

REQ007495 - Civil Enforcement Officer

Company: Conwy County Borough Council

Salary: £26,847 - £27,274 per annum (G03)

Hours: Full-time

Location: Colwyn Bay, LL29 7AZ

Working pattern: On-site

Job type: Permanent

Posting date: 28 Oct 2026

Closing date: 11 Nov 2026

Do you have a desire to work outdoors? Do you enjoy interacting with people? Are you calm, composed and resilient? This may be the role for you.

The successful applicant will join a dedicated team providing parking enforcement, aiming to reduce the number of illegally parked vehicles in the borough, and promoting the free flow of traffic. The role involves carrying out patrols throughout the borough on a rota basis, either alone or as part of a team: with the use of a hand held computer you will check that regulations are being followed, and issue Penalty Charge Notices in accordance with legislation and council policy. You will often be the first point of contact for the public, providing guidance on parking matters as well general advice and information; as a representative of the council you will be courteous and professional at all times.

Previous experience in a customer facing role, and proven ability to handle contentious and occasionally volatile situations in a calm and diplomatic manner, will be advantageous.

Full training will be provided, including an industry standard WAMITAB qualification in Parking Enforcement.

Includes weekend work on a rota basis with enhanced pay.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Ydych chi’n awyddus i weithio yn yr awyr agored? Ydych chi’n mwynhau ymwneud â phobl? Ydych chi’n bwyllog a digynnwrf? Efallai mai hon yw’r swydd i chi.

Bydd yr ymgeisydd llwyddiannus yn ymuno â thîm ymroddgar sy’n darparu gwasanaeth gorfodi parcio hanfodol, gyda’r nod o leihau nifer y cerbydau sy’n cael eu parcio’n anghyfreithlon yn y fwrdeistref a hwyluso llif y traffig. Mae’r swydd yn cynnwys mynd ar batrôl ledled y fwrdeistref ar sail rota, naill ar eich pen eich hun neu fel rhan o dîm. Wrth defnyddio cyfrifiadur poced byddwch yn sicrhau bod pobl yn cydymffurfio â’r rheoliadau ac yn rhoi Rhybuddion Talu Cosb yn unol â’r ddeddfwriaeth a pholisi’r Cyngor. Yn aml iawn, chi fydd y pwynt cyswllt cyntaf i’r cyhoedd a byddwch yn rhoi cyngor ar faterion parcio yn ogystal â chyngor a gwybodaeth yn gyffredinol; wrth gynrychioli’r Cyngor byddwch yn gwrtais a phroffesiynol bob amser.

Bydd yn fanteisiol i feddu ar brofiad o weithio wyneb yn wyneb â chwsmeriaid a phrawf o’r gallu i ymdrin â sefyllfaoedd dadleuol ac weithiau tanllyd mewn ffordd bwyllog a diplomatig.

Darperir hyfforddiant llawn, gan gynnwys cymhwyster Bwrdd Hyfforddi ac Ymgynghorol y Diwydiant Rheoli Gwastraff sy’n safonol yn y diwydiant Gorfodi Parcio.

Bydd yn ofynnol gweithio ar benwythnosau ar sail rota a darperir tâl ychwanegol am hynny.

Essential requirements

• Working outdoors and walking long distances, benefiting physical and mental wellbeing
• Enhanced weekend pay
• Varied work with travel throughout the borough
• Become part of a team making a positive contribution towards life in Conwy
• 26 days holiday + bank holidays + generous pension
• Full training and personal protection equipment provided
• Career growth opportunities
• Discounted Ffit Conwy membership

The ideal candidate will

• Have excellent inter-personal skills with experience in customer facing roles
• Be friendly and approachable
• Be resilient and able to remain calm in contentious situations
• Have excellent attention to detail
• Be able to work on their own initiative and as part of a team
• Be fit and able to walk long distances

Buddion bod yn Swyddog Gorfodi Sifil

• Gweithio yn yr awyr agored a cherdded yn bell, er budd lles corfforol a meddyliol
• Tâl ychwanegol ar benwythnosau
• Gwaith amrywiol a theithio ledled y fwrdeistref
• Bod yn rhan o dîm a gwneud cyfraniad cadarnhaol at fywyd yng Nghonwy
• 26 diwrnod o wyliau + gwyliau banc + pensiwn hael
• Darperir hyfforddiant llawn ac offer amddiffyn personol
• Disgownt aelodaeth Ffit Conwy
• Cyfleoedd twf gyrfa

Ideal candidate will (Welsh)

• Yn meddu ar sgiliau rhagorol ar gyfer ymwneud â phobl a phrofiad o weithio wyneb yn wyneb â chwsmeriaid
• Yn gyfeillgar ac agos atoch
• Yn wydn ac yn medru cadw pwyll mewn sefyllfaoedd dadleuol
• Yn arbennig o graff am fanylion
• Yn gallu gweithio ar ei liwt eich hun ac fel rhan o dîm
• Yn heini ac yn medru cerdded yn bell

Related jobs

REQ007496 - Single Point of Access Officer

£27,709 - £29,071 y flwyddyn (G04)

Conwy County Borough Council

Colwyn Bay, Conwy

On-site Permanent Full time

REQ007504 - Customer Information Assistant

£26,847 - £27,274 per annum (G03)

Conwy County Borough Council

Colwyn Bay, Conwy

On-site Permanent Full time

REQ007489 Revenues Officer (Council Tax)

Conwy County Borough Council

Colwyn Bay, Conwy

Hybrid Permanent Full time