Reporting and Metrics Manager – IT Asset and Lifecycle Management, Vice President

STATE STREET CORPORATION; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services company seeks a Reporting and Metrics Manager for IT Asset and Lifecycle Management. This role involves optimizing reporting frameworks and collaborating with teams to improve asset utilization and lifecycle processes. Candidates should have a strong background in data analytics and IT asset management, along with excellent communication skills. The position offers a dynamic work environment with opportunities for professional growth and development.

Benefits

Generous medical care

Insurance and savings plans

Flexible Work Programs

Development programs

Educational support

Paid volunteer days

Qualifications

• 5+ years of experience in IT Asset Management or reporting roles.
• Proficiency in ITAM/ITLM tools and advanced reporting skills.

Responsibilities

• Develop and maintain dashboards for IT asset inventory and lifecycle stages.
• Define and report key performance indicators for ITAM and ITLM.

Skills

Analytical

Communication

Problem Solving

Education

Bachelor's degree in Information Technology

Tools

Tableau

Power BI

SQL

ServiceNow ITAM

Flexera

Snow Software

Excel

Job description

The Reporting and Metrics Manager for IT Asset and Lifecycle Management is responsible for designing, delivering, and optimizing reporting frameworks that provide actionable insights across IT Asset Management (ITAM) and IT Lifecycle Management (ITLM). This role ensures accurate data collection, analysis, and reporting to monitor asset performance, lifecycle trends, compliance, technology obsolescence risk and cost optimization. By collaborating with cross-functional teams, this position drives data-informed decision-making and continuous improvement in IT asset utilization and lifecycle processes.

Key Responsibilities:

Reporting and Analytics Development:

• Develop and maintain dashboards and reports that provide visibility into IT asset inventory, lifecycle stages, utilization, costs, and compliance.

• Build custom analytics and reporting solutions to track asset health, performance, and lifecycle status across hardware, software, and cloud assets.

• Ensure consistent reporting formats and standards for both ITAM and ITLM to align with organizational goals.

Metrics and KPIs Implementation:

• Define, track, and report key performance indicators (KPIs) for ITAM and ITLM, including metrics like cost efficiency, compliance rates, lifecycle milestones, and asset utilization.

• Analyze trends in IT asset procurement, maintenance, and decommissioning to identify risks, opportunities, and inefficiencies.

• Create predictive models to forecast asset needs and inform lifecycle planning strategies.

Lifecycle Management Insights:

• Monitor and report on IT asset lifecycles, including acquisition, deployment, maintenance, upgrades, and end-of-life/disposition.

• Provide actionable insights to optimize lifecycle planning, ensuring timely refreshes and cost-effective asset decommissioning.

• Support ITLM strategies by identifying gaps in asset lifecycle processes and recommending improvements.

Data Integrity and Systems Optimization:

• Oversee data collection, validation, and integrity across ITAM and ITLM systems and tools (e.g., ServiceNow, Flexera, Snow Software).

• Work with IT teams to integrate data from multiple sources and ensure a unified reporting environment.

• Optimize ITAM/ITLM tools to improve reporting capabilities and automate repetitive reporting tasks.

Collaboration and Stakeholder Engagement:

• Partner with IT, procurement, finance, and compliance teams to align reporting objectives with organizational goals.

• Act as the primary contact for reporting-related inquiries from stakeholders, providing training and support as needed.

• Partner with Application & Infrastructure Support Managers to review LCM’s forecasts of obsolescence (EOS) and identify, budget, plan, and monitor the remediation of End of Life (EOL) components before those technologies approach their End of Support (EOS) dates.

• Present findings and recommendations to senior leadership, influencing strategic decision-making.

Compliance and Audit Support:

• Generate detailed reports for compliance and audit purposes, ensuring accurate documentation of IT assets and lifecycle processes.

• Mitigate risks related to software licensing, regulatory requirements, and asset decommissioning by providing detailed compliance reporting.

Continuous Improvement:

• Identify inefficiencies in ITAM and ITLM reporting processes and drive continuous improvement initiatives.

• Stay informed about industry best practices and emerging trends in IT asset and lifecycle management reporting.

Qualifications and Skills:

Education and Experience:

• Bachelor’s degree in Information Technology, Data Analytics, or a related field.

• 5+ years of experience in IT Asset Management, IT Lifecycle Management, or reporting and analytics roles, with a focus on metrics and data visualization.

Certifications (Preferred):

• Certified IT Asset Manager (CITAM) or Certified Hardware Asset Management Professional (CHAMP).

• ITIL (Information Technology Infrastructure Library) Foundation Certification.

• Data analytics certifications (e.g., Tableau, Power BI, SQL).

Technical Skills:

• Proficiency in ITAM / ITLM tools (e.g., ServiceNow ITAM, Flexera, Snow Software).

• Advanced knowledge of reporting and visualization tools (e.g., Tableau, Power BI, Excel).

• Strong skills in SQL and database management for querying and analysis.

• Experience with predictive analytics and lifecycle modelling is a plus.

Soft Skills:

• Analytical and detail-oriented, with strong problem-solving capabilities.

• Excellent communication and presentation skills, able to explain technical insights to non-technical stakeholders.

• Ability to manage multiple projects and priorities in a fast-paced environment.

Key Success Metrics:

• Accuracy, completeness, and timeliness of ITAM and ITLM reports.

• Improvements in asset utilization rates and lifecycle efficiency.

• Cost savings achieved through reporting-driven insights.

• Stakeholder satisfaction with reporting tools and insights provided.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers