Reporting & Analytics Specialist— United Kingdom, Hemel Hempstead, Adhesive Technologies
Henkel GCC
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Job summary
Henkel GCC in Hemel Hempstead is seeking a data analytics professional to lead OTC/CSM reporting and analytics. You will transform data into insights, support continuous improvement, and collaborate across CSX, supply chain and CoE teams using SAP, Power BI, and AI-enabled analytics.
Join a role that drives automation, performance monitoring and customer-centric reporting while advancing business growth for Henkel. Hybrid working options are available with global collaboration.
Qualifications
- 3–5 years' experience in Data Analytics, Reporting & Analytics, Business Intelligence and/or Predictive Analytics roles.
- Previous experience within Customer Service, Order-to-Cash or Supply Chain is strongly preferred.
- Strong analytical skills with the ability to translate complex data into clear, actionable insights.
- Advanced knowledge of Power BI, Power Query and SQL, together with strong Excel skills including VBA/macros.
- Strong working knowledge of SAP and Microsoft Office applications.
- Experience with Salesforce Service Cloud, Celonis, Power Automate and/or other automation tools would be highly advantageous.
Responsibilities
- Manage complex Order-to-Cash (OTC) and Customer Service Management (CSM) activities.
- Balance customer needs against supply chain capabilities in collaboration with multiple teams.
- Monitor service commitments and provide timely information to support customer service.
- Develop regional reports, dashboards and analytics with CSX and CSXE teams.
- Act as a trusted business partner translating business challenges into data and analytics solutions.
- Transform data into insights, identify trends and improvement opportunities for decision making.
- Apply predictive analytics to identify risks and future performance scenarios.
- Conduct ad-hoc analyses and provide analytical consultancy to CSX and CoE.
- Drive automation and continuous improvement of reporting and analytics.
- Identify data harmonisation opportunities and improve data quality and maintenance.
- Provide training on reporting tools and solutions as a regional contact for Global Reporting & Analytics.
Skills
Education
Tools
Job description
Adhesive Technologies Administration United Kingdom, Hemel Hempstead, England Full Time Regular
Join Henkel in a highly visible Customer Experience and Order-to-Cash role where you will drive service excellence through data, analytics and cross-functional collaboration. Acting as a key link between customers, supply chain and business teams, you will transform complex data into actionable insights, monitor performance, improve customer outcomes and identify opportunities for automation and continuous improvement. Using leading digital tools such as SAP, Power BI and AI-enabled analytics, you will help optimise processes, enhance decision-making and ensure an outstanding customer experience while supporting business growth and operational efficiency
- Manage complex Order-to-Cash (OTC) and Customer Service Management (CSM) activities, focusing on decision-based service delivery, while GBS+ manages rule-based transactional activities.
- Balance customer needs and priorities against supply chain capabilities, collaborating closely with CSX, Supply Planning, Logistics, GBS+ and other relevant functions.
- Monitor service commitments across adjacent functions and provide CSX with timely, actionable information to support excellent customer service.
- Develop and maintain regional reports, dashboards and analytics in close collaboration with CSX and CSXE teams.
- Act as a trusted business partner, working with stakeholders to understand business challenges and translate them into effective data, reporting and analytics solutions.
- Transform complex data into meaningful insights and recommendations, identifying trends, patterns, risks and improvement opportunities to support business decision-making.
- Apply advanced analytical techniques, including predictive analytics and trend modelling, to identify risks, opportunities and future performance scenarios.
- Conduct ad-hoc analyses and provide analytical expertise and consultancy to CSX and CoE colleagues.
- Drive the automation and continuous improvement of reporting and analytics, including Key Metrics and other CSX/CoE reporting.
- Identify and leverage emerging AI capabilities to enhance reporting and analytics, increasing automation, efficiency and business insight.
- Identify data harmonisation opportunities and drive improvements in data quality, processes and data maintenance. Provide training and support on reporting, analytics tools and solutions.
- Act as a key regional contact for the Global Reporting & Analytics team.
- Monitor KPIs and proactively identify performance gaps, risks and opportunities for improvement.
- Take ownership of OTC/CSM performance and contribute to continuously improving the Customer Experience (CX).
- Support CSX in maintaining continuity of supply and resolving customer-impacting issues, prioritising activities according to criticality, customer segmentation and SBU policies.
- Use customer feedback, Voice of Customer (VoC), NPS and CSAT insights to identify and drive continuous improvement opportunities.
- Champion a customer-centric, “can-do” mindset, ensuring internal activities and priorities support an effortless customer experience.
- Use SAP, Power BI, Service Cloud, Celonis, Track & Trace and other relevant digital tools to drive efficiency, visibility and improved customer outcomes.
- Provide feedback and contribute to the continuous improvement of systems, applications and the Service Cloud knowledge base.
- Deliver accurate and timely reporting, analytics and performance insights, proactively identifying opportunities for improvement.
- Build trust and effective working relationships across CSX, CoE, GBS+ and wider supply chain teams. Ensure all activities comply with Henkel Corporate Standards.
- 3–5 years' experience in Data Analytics, Reporting & Analytics, Business Intelligence and/or Predictive Analytics roles.
- Previous experience within Customer Service, Order-to-Cash or Supply Chain is strongly preferred.
- Strong analytical skills, with the ability to translate complex data into clear, actionable business insights.
- Advanced knowledge of Power BI, Power Query and SQL, together with strong Microsoft Excel skills including VBA/macros.
- Strong working knowledge of SAP and Microsoft Office applications.
- Experience with Salesforce Service Cloud, Celonis, Power Automate and/or other automation tools would be highly advantageous.
- Demonstrate interest in AI and emerging technologies, actively exploring, learning and applying new capabilities to improve reporting, analytics and business processes.
- Excellent problem-solving skills with a proactive and soution-oriented approach.
- Strong communication, stakeholder management and influencing skills.
- Customer-focused, self-motivated and comfortable taking ownership and working independently.
- Strong organisational, prioritisation and time-management skills, with the ability to work effectively under pressure and meet deadlines.
- High attention to detail with a strong commitment to data accuracy and quality.
- Collaborative team player with a positive “can-do” mindset.
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Performance bonus / incentives
- Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID:26101824
Job Locations:United Kingdom, England, Hemel Hempstead
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
How is work at Henkel
About Henkel
Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Our recruiting team will help you with all requests regarding your application. Contact the team here .
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