Reporting Analyst

TN United Kingdom; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the UK is seeking a Reporting Analyst responsible for metric reporting, analysis, and billing processes. The role involves creating reports, analyzing data, and collaborating with client services teams to enhance reporting efficiency. Ideal candidates will have strong analytical skills and proficiency in Microsoft Office. This position offers an opportunity to contribute to operational processes and client satisfaction in a dynamic environment.

Qualifications

• Minimum of two years' experience in a business or office environment.
• Demonstrated proficiency with Microsoft Office suite.

Responsibilities

• Complete all required client reporting based on established service line agreement.
• Analyze dashboards weekly and provide key findings.
• Create and maintain billing templates.

Skills

Analytical Skills

Customer Service

Education

Associate’s Degree

Bachelor’s Degree

Tools

Microsoft Office

Applicant Tracking Systems

Job description

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The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.

Duties and Responsibilities

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned.

Job Description

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.

Duties and Responsibilities

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned.

Qualifications

Position Requirements

Education:

• Associate’s degree required. Bachelor’s degree strongly preferred.

Experience:

• A minimum of two years' of experience in a business or office environment utilizing the required customer service and administrative skills.

Exposure:

• Demonstrated proficiency with the Microsoft Office suite, including Outlook and Excel.
• Strong proficiency in Applicant Tracking Systems (ATS) and reporting capabilities.
• Basic analytical skills with the ability to assess and present key data.

Additional Information

All your information will be kept confidential according to EEO guidelines.