Repairs & Voids Team Leader — Lead, Deliver Quality

Orwell Housing Association; Beccles; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave 22 days

Onsite parking

Health plan cashback

Blue Light Card

Rewards program

Training & development

Work van

Job summary

Orwell Housing Association is seeking an experienced Repairs & Voids Team Leader to head a team of Multi-Skilled Tradespeople, Craftspersons, Groundworkers and Apprentices, delivering high-quality repairs and void works across our housing stock.

You will lead, motivate and develop staff, conduct regular supervision, monitor KPIs, support recruitment and ensure Health & Safety compliance while providing excellent customer service to residents.

Qualifications

• Experience leading operational teams in repairs/maintenance.
• Strong knowledge of repairs and maintenance practices.
• Proven ability to ensure safety compliance and standards.
• Excellent communication and customer service skills.
• Valid UK driving licence is required.

Responsibilities

• Lead, motivate and develop a team of operatives.
• Learner quality inspections and provide technical support.
• Monitor performance, productivity and KPIs.
• Conduct regular supervision and 1:1s.
• Support recruitment, training and development.
• Ensure compliance with Health & Safety and regulatory requirements.
• Drive continuous improvement and excellent customer service.

Skills

Team leadership

Multi-skilled trades

Repairs knowledge

Customer service

Health & Safety

Driving licence

Job description

Orwell Housing Association is seeking an experienced Repairs & Voids Team Leader to head a team of Multi-Skilled Tradespeople, Craftspersons, Groundworkers and Apprentices, delivering high-quality repairs and void works across our housing stock.

You will lead, motivate and develop staff, conduct regular supervision, monitor KPIs, support recruitment and ensure Health & Safety compliance while providing excellent customer service to residents.